Associate Manager/ Manager, Clinical Operations

Key Accountabilities

Project Delivery Management and Oversight

Monitor performance by close interaction with project leadership/functional leadership and ensure that ongoing/revised project documentation and correspondence is accurate and complete.May be responsible for own assignments as project team member. This may include but not limited to taking the role of a senior level contributor on a project team and ensuring high quality and timely delivery of own deliverables, generating study specific status reports for study teams, Sponsors and/or management, and attend project team meetings as required at the project levelProvide consultation, facilitate metrics collection and develop action plans in conjunction with Management/Project Leadership/Leads to keep project on time and within budget.Manage and oversee team activities including appropriate resourcing of staff, staff assignments, quality control and efficiency of project deliverablesWhere assigned, produce accurate resourcing plans in conjunction with appropriate Project Team Members, including but not limited to facilitating appropriate resource identification and assignment, and monitoring resource needs throughout the project as needed.Serve as an ongoing liaison with Project Team, Sponsor and management regarding performance of direct reports.

Performance Management, Staff Development and Talent Management

Provide technical support to staff to ensure that they have the required knowledge to fulfill their dutiesEnsure direct reports meet departmental and project productivity and quality metrics by efficient execution of their project in line with project plan by conducting quality check of deliverables (e.g., on site visits, Central File documentation) and take appropriate remedial actionMeet and aim to exceed client expectations by recruiting, retaining and developing a skilled, experienced and motivated teamManage and develop the staff to ensure their performance meets and or exceeds both the business and their own personal goals/objectives through training, mentoring and allocating staff according to their abilitySupport staff to improve their efficiency and effectiveness at prioritizing work and improving performance evidenced by the work produced, client feedback, audit results and QC measuresParticipate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales

Client Management and Business Development

Where appropriate, may be tasked support efforts for generating business leads (client networking, public speaking, etc.)Where appropriate, may participate in and contribute to Project bids, including client presentationsWhere appropriate, may be responsible to coordinate client or account activities for department or functionWhere appropriate, take appropriate action following regular feedback sessions from client’s technical groups

General Operations and Functional/Business Unit Management

Participate in and/or champion the implementation of Parexel and department system/standards improvement activitiesMaintain an agreed level of productivity/billability and staff turnoverComplete routine administrative tasks in a timely manner (e.g. timesheets, training, travel expense claims). Travel as needed.Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective mannerMaintain a working knowledge of, and assure compliance with, applicable ICH Guidelines, Good Clinical Practices, Regulatory Agency requirements, Parexel SOPs, and where applicable, sponsor SOPs.

General Administration, Manage Personal Competencies and Role Modeling

May manage employees from multiple disciplines (e.g., in smaller countries) and act as role model for location. May serve as GMBA for a location or countryDemonstrate leadership within department, function or location. This includes taking an active role in departmental, functional or location activities (e.g., management meetings), ensuring employees adhere to corporate policies and following up with management as appropriate

Skills

Demonstrated ability to manage and motivate direct reports.

Language Skills

Competent in local language and written English. Oral English competency is preferred.

Knowledge And Experience

Substantial monitoring/data management experience or equivalent experience in clinical research with strong understanding & knowledge of clinical trials environment.

Travel Expectation: (Interstate) travel is expected to attend meeting and assessment visits

Education

Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience.