Provider Engagement Advisor

The opportunityThis role offers the chance to play a key role in supporting medical and allied health providers in delivering high‑quality services to people with a work injury. You will use your understanding of the Return to Work scheme to translate Scheme expectations into practical guidance, resources and education that supports providers and improves Scheme outcomes. You’ll shape impactful learning solutions, build strong partnerships with provider groups, and continually improve resources, tools and training based on real‑world feedback and industry insight. With a focus on service excellence, collaboration and meaningful provider engagement, this role plays a key part in improving outcomes for injured workers across the Return to Work scheme. If you enjoy combining stakeholder engagement, relationship management and Scheme expertise to influence outcomes, this is a unique opportunity to make a genuine impact.

The positionThis position plays a key role in strengthening the capability and performance of medical, allied health and return to work service providers operating within the Return to Work scheme. Through proactive engagement, relationship management and practical support, you will help providers understand Scheme requirements, navigate challenges and deliver high-quality services that support injured workers’ recovery and return to work. This is a key role responsible for delivering, improving and innovating education and support programs, developing high‑quality training resources, maintaining online learning modules, and evaluating program effectiveness. The role also centres on building strong relationships with providers and associations, understanding their needs, and ensuring they are equipped to deliver meaningful, high‑quality services that support injured workers’ recovery and return to work. Through collaboration across the organisation, the position helps shape consistent, effective service delivery and drives continuous improvement across provider education and support programs.

RemunerationThe base salary range for this position is $101,481 per annum (exclusive of superannuation. The final offer will be commensurate with the successful candidate’s qualifications, skills and experiences.

 Provider Engagement Advisor PD - Regulation - August 2026.pdf

Why join us? 

• Strong wellbeing program including gym access, health initiatives and EAP
• Flexible working arrangements including work from home, compressed working hours, purchased leave and many other options
• Ongoing learning and development opportunities to support your growth
• Modern Adelaide CBD offices with great views and excellent facilities

About youYou are an effective communicator and relationship‑builder with experience supporting medical or allied health providers operating within the Return to Work scheme. Highly organised and detail‑focused, you can juggle multiple priorities while delivering clear, impactful training and resources. You’re proactive, eager to understand provider needs, and skilled at creating practical solutions that improve service quality. Strong written and verbal communication comes naturally to you, and you collaborate well across teams to drive continuous improvement. Experience working within the South Australian Return to Work scheme is essential, as success in this role will come from your understanding of the Return to Work scheme, your ability to build relationships with health providers, and to translate Scheme requirements into practical guidance. A Cert IV in Training and Assessment or experience in workers’ compensation is a bonus but not essential.

Special requirements/Conditions

• Current driver’s licence is essential as you will need to travel to meet with clients
• Certificate IV in Training and Assessment desirable but not essential

About ReturnToWorkSA At ReturnToWorkSA, our purpose is to empower and support South Australians impacted by work injury.

Our services and those delivered by our claims agents are designed to provide early intervention support to workers and employers following a work injury to ensure the worker can recover and return to work as quickly as possible.

We manage premiums and investments while regulating the Return to Work scheme, ensuring fairness, compliance and promoting the health benefits of work.

Further informationWe are looking for people who align with our values: We care about people and sustainability; We are inclusive and innovative; We listen to understand; and We own our actions.

How to applySubmit your resume and a brief cover letter outlining your experience and interest in the role addressed to Jodie Yorke – Manager Provider Programs, by 5:00pm Monday 17 August 2026. If you would like to discuss the position further, Jodie can be contacted on 08 8233 2***.

Applications will be reviewed as they are received and we encourage early submission.

Inclusion and diversityReturnToWorkSA is an equal opportunity employer. We are committed to fostering an inclusive workplace and encourage applications from people of all backgrounds. Even if you don’t meet every requirement and check every box, we welcome your application.