Placement Support Team Leader - Employment Services

At the Salvation Army Employment Plus (EPlus), our experienced employment teams have empowered people to find the right job since 1998 as part of the Australian Government's Employment Services network. We've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment.

We are seeking an experienced and supportive individual to lead and collaborate with a team of Wage Subsidy Consultants, and to oversee the successful daily operation of the outcomes and wage subsidy function. The centralised team is responsible for detailed compliance checks and reviews across outcomes and wage subsidies for multiple contracts, confirming correct placements details have been entered, outcome/wage subsidy verification checks across multiple systems, collecting and managing evidence in accordance with policies and guidelines, and strong customer engagement.

ABOUT THE ROLE

• Support and motivate a team of Wage Subsidy Consultants to focus on wage subsidies and claims and understand the needs, requirements & timeframes in which and how to action.
• Nurture effective relationships with external stakeholders to promote repeat business
• Achieve financial targets on a regular basis and identify opportunities to improve financial performance
• Maintain accurate and up to date information on all databases and systems
• Optimising legitimate claiming opportunities through special claim intervention in accordance with policy, contractual obligations, and guidelines
• Minimising missed or rejected claims by providing technical post placement support and claiming advice (includes training) to front line staff.
• Minimising recoveries by ensuring claims withstand EPlus & Department scrutiny

ABOUT YOU

• A minimum of 3 years' experience as a Team Leader in a compliance focused environment is preferred however strong applicants will be considered
• Experience in the employment services industry (preferred but not essential)
• Extensive experience in building positive and professional relationships with stakeholders
• High level of personal organisational skills with strong attention to detail
• Strong administrative experience
• Advanced communication skills, negotiation and conflict resolution skills
• Knowledge of Government legislation

BENEFITS

• Above Award wages + super
• Access to generous Not For Profit salary packaging of up to $15,900 per year
• Access to meal and entertainment benefits of up to $2,650 through salary packaging
• An opportunity for a 9-day fortnight or an accrued day off every 4 weeks
• Access to relocation benefits through salary packaging options
• Up to 12 weeks Paid parental leave
• Novated car leasing
• Discounted health and fitness programs through Fitness Passport
• Learning and development to support you in your role
• Scholarships via Eva Burrows College
• Supported study options
• Comprehensive Employee Assistance Program
• Career progression opportunities
• Transfer opportunities - we are in every major city in Australia
• Making an impact - socially and environmentally - with one of the most loved charities in Australia

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines and will be required to have a Working with Children Check.


At Employment Plus, we value diversity and strive for inclusivity in our recruitment process. If you are a person with a disability and require an adjustment, such as alternative application methods, or if you have a general enquiry about a role, please contact our Talent Acquisition team at ••••@salvationarmy.org.au. Please specify the job title and location in the subject line.


The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.