Residential Services Manager

Employment Type: Permanent, Full-Time

Location: Whyalla

There to care. Here for good.

Are you an experienced leader ready to make a meaningful impact in aged care while enjoying the lifestyle benefits of regional South Australia? 

We're looking for a Residential Services Manager to lead our Whyalla Residential Care Homes. This is a senior leadership opportunity will see you influence resident outcomes, develop and support high-performing teams and contribute to a strong, connected local community. This rewarding leadership role offers a package that recognises the scope, accountability, and impact of the position.

Since 1953, Helping Hand has supported older South Australians and is proud to be one of the state's leading aged care providers. As we continue to grow and strengthen our services, we're looking for a values-driven leader who is committed to person-centred care, continuous improvement and excellence in service delivery.

A brighter future with Helping Hand, for older people and for you.   

Based across our Whyalla Residential Care Homes (Yeltana and Copper House Court), as our Residential Services Manager you will lead the delivery of person-centred care and services while maintaining overall quality, financial and operational accountability.

You will be responsible for leading the development and delivery of high-quality services in accordance with the Aged Care Quality Standards through effective management and leadership of people, resources and operational performance. Your experience, expertise and leadership will play an important role in ensuring Helping Hand continues to deliver exceptional outcomes for residents, families and employees.

You'll also make an impact by:

• Leading and coordinating the ongoing evaluation and improvement of residential services, systems and processes to deliver resident-focused outcomes.
• Providing effective leadership and management to direct reports and the wider workforce, including coaching, development, succession planning and performance management.
• Establishing and maintaining a positive workforce culture aligned to organisational values and focused on delivering exceptional consumer outcomes.
• Driving operational excellence, quality outcomes and compliance across both residential care homes.
• Managing financial performance, resources and budgets to ensure sustainable service delivery.

What you'll bring

To succeed in this role, you will have:

• Formal qualifications in health, aged care, business, management or a related discipline, or equivalent industry experience.
• Extensive experience delivering person-centred services within a health, aged care or related environment.
• Strong leadership and management experience in a complex operational setting, with a demonstrated ability to build, develop and lead high-performing teams.
• Excellent verbal and written communication skills, with the ability to build relationships across all levels of an organisation and with external stakeholders.
• Experience leading teams through change and continuous improvement initiatives.
• Demonstrated ability to manage financial performance, including budget development, monitoring and achieving service outcomes.
• Experience managing quality, risk, compliance and governance requirements within aged care or health services.
• A valid NDIS Worker Screening Check, or willingness to obtain one.

Please click the link below to view the position description:

Residential Services Manager Position Description

Please click the link below to learn more about the role and Whyalla:

Recruitment Pack - RSM Whyalla

Accommodation

Considering a move for this opportunity? To support your relocation, a staff accommodation unit is provided for three months to help you settle into your new role and community.

The unit includes a bedroom with ensuite, lounge and dining facilities, a small kitchenette, a small outside area, TV and WiFi access. A shared kitchen with oven and large fridge, along with laundry facilities, is also provided within the complex.

The complex is located 200 metres from the local beach and within walking distance of Yeltana Residential Care Home. Copper House Court Residential Care Home, is a short car ride away.

Public transport services are available, with shopping facilities also within walking distance. 

The location offers a great combination of community atmosphere, privacy and independence.

Vehicle

To assist with relocation and travel requirements, a vehicle will be available to support travel between Whyalla and Adelaide where required.

Why Helping Hand?

From day one, you'll be supported every step of the way. Our team including metro and residential colleagues and corporate partners will work with you and provide ongoing guidance and assistance to help you settle into your role and succeed.

We get it - a role in aged care is more than just money. You don’t do it for the pat on the back. You do it because you know it matters - and at Helping Hand, you matter, too

We truly care about how you are. Here are some of the things we hope you’ll love about working with us: 

We are who you are

Here’s the thing. When good people come together, amazing things happen. At Helping Hand, you’ll find real support from teammates and managers who share your values and strength. They’ve been in your shoes - and they’ll always be just a phone call away to lend a helping hand.

We are where you are

As our Residential Services Manager you’ll know you’re contributing directly to a community you care about. And you’ll see your impact on the faces of the people you’re supporting.

We care how you are

In any job, how well you feel affects how well you work. And we take that very seriously. We want you to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us.

You’ll also enjoy a range of other benefits:

• Highly attractive salary package
• Be part of a warm, friendly team that genuinely cares about you and your wellbeing
• Maximise your take-home pay by salary packaging up to $15,899 each year
• Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card
• Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program

Are you ready to lend a Helping Hand?

Join us at Helping Hand and help shape your future and ours.

We will be reviewing applications as they are submitted and conducting interviews accordingly.

Apply online today, or to find out more please contact our Talent Acquisition team on careers@helpinghand.org.au

Current Helping Hand employees must notify their manager of their intent to apply.

All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work.

Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected.

Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.