Customer Service Representative

Liberator Australia is excited to announce an opening for a part-time (0.4 FTE) Customer Service Representative. This position is perfect for a passionate and capable individual dedicated to creating positive connections and offering quality support for our customers.

Liberator provides augmentative and alternative communication (AAC) devices and AAC training for people with communication support needs, their families, Speech Pathologists and their support networks. Liberator is part of PRC-Saltillo, which has been a leading innovator in the highly specialised field of voice-output communication since 1966. Along with Australia, it has subsidiaries in the UK, Singapore, Germany, and Canada.

Building personal connections with each other and those we support is a cornerstone of Liberator's company values. As a part of our growing organisation, you will join a supportive and close-knit team working across Australia.

• Handle 15-25 daily phone calls, providing responsive customer service and transferring calls as needed.
• Resolve email and web support tickets efficiently and professionally.
• Deliver troubleshooting support to people using AAC devices.
• Assist customers creating quotes and orders.
• Support administrative tasks across sales, rentals, repairs, and shipping teams.
• Maintain accurate customer records and data, contributing to operational excellence.

• Minimum 1 year experience in a customer service, reception and/or administration role.
• A natural, clear and confident phone manner, and an ability to listen to people and respond with patience and understanding.
• Personable and clear written communication.
• A warm, empathetic approach to resolving issues, liaising with both external clients and internal colleagues.
• Proficiency in Microsoft 365 suite (Outlook, Teams, Excel, Word).
• Previous experience working in allied health or disability will be highly regarded.

At Liberator, we understand that exceptional service—both to our clients and between colleagues—is built on teamwork and a shared drive for quality support. We're looking for someone who sees beyond the tasks to the human impact of their work.

The position is offered part time at 0.4 FTE, working two full days, preferably Monday and Tuesday.

If you have any questions regarding the role please email Georgia: *******@liberator.net.au using the subject line: Customer Service Representative enquiry via EthicalJobs.

Sydney Olympic Park, NSW

Click "Apply Now" to submit your application. 

Liberator Australia is committed to creating a diverse and inclusive workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, and people of all cultural backgrounds, sexualities, and genders.