Customer Support Service Technician

About Sharp Corporation of Australia (SCA) 

For more than 110 years, Sharp Corporation has been developing pioneering, world‑first and industry-first products and technologies primarily in electronics. Based on its business creed “Sincerity and Creativity” the company has established its corporate slogan “In step with your future.” and aims to create New Cultures through innovative products and services in every aspect of how people live and work. For more information, please visit: https://global.sharp/

About the Role
Sharp Corporation of Australia is seeking an experienced and customer-focused Service Technician to join our dynamic technical team. Our workshop is based in Prestons NSW and this role requires coverage across the North / West area.

In this role, you will be responsible for performing corrective services, machine run-ups, installations, and technical support across our full range of Sharp equipment.

This is a hands-on position that requires strong technical ability, a proactive mindset, and a commitment to delivering outstanding customer service. You’ll also play a key role in supporting other technical staff and contributing to the ongoing success of our service team.

Key Responsibilities:

• Diagnose and repair faults on Sharp devices to ensure reliable performance and high customer satisfaction

• Prepare and run-up machines for delivery, ensuring all pre-delivery checks are completed to Sharp standards

• Install equipment onsite and provide end-user support where required

• Conduct routine maintenance and inspections of showroom devices to maintain peak performance

• Manage spare parts and consumable inventory to reduce downtime and support accurate stock replenishment

• Meet or exceed performance KPIs including service levels, jobs per day, and customer response times

• Provide troubleshooting assistance and technical support to fellow technicians

• Participate in ongoing product and technical training sessions

• Perform other duties aligned with the Sharp Direct Technician structure

About You:

• Proven experience servicing office equipment (MFDs, printers, copiers)

• Sound technical knowledge with the ability to troubleshoot complex issues

• Strong organisational and time-management skills

• Excellent customer service and communication skills

• Ability to work both independently and as part of a team

• A current driver’s licence is essential

• Relevant industry certifications or qualifications are highly regarded

Why Join Sharp?

• Work with a trusted global brand known for quality and innovation

• Ongoing training and professional development opportunities

• Supportive team environment with opportunities for growth

• Company vehicle provided

• Be part of a company that values customer satisfaction, integrity, and teamwork