Mental Health Support Worker

• Provide empathic support to clients with mental health challenges to achieve wellbeing and independent living
• Permanent part-time role | 30 hours/week | 24/7 rotating roster  with sleepover shifts
• Hourly rate: $36.22 - $39.53 + Super & Benefits
• Sunshine Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for more than 45 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

The Complex Care program is a Specialist Disability Accommodation (SDA) Housing Service supporting adults aged 18–64 living with significant psychosocial disability in combination with intellectual disability. Residences are staffed 24/7 and designed like a home like residential setting, funded through client’s NDIS packages. The service works collaboratively with clients providing 1-1 support, shared supports and group activities based on strengths and goals identified in an individual’s recovery plan to build daily living skills, strengthen relationships with families and carers, enhance social connections and community networks, and grow confidence and capacity to live safely in the community.

We are seeking an empathic, self-motivated Mental Health Support Worker to work alongside a caring team on a 24/7 rotating roster in the Sunshine area. You will play an integral role providing positive person-centred, recovery-oriented supports to clients to achieve wellbeing goals, develop capacity and life skills, strengthen social connections, enhance support networks and grow confidence to live independently.

Key responsibilities

• Deliver high quality services and facilitate positive educational and social experiences.
• Support clients to return to their community, live independently and enjoy a meaningful life through a staged approach to recovery.
• Work as part of a multidisciplinary team offering specialised psychosocial support.
• Plan and deliver group programs that aid clients to build their skills and focus on recovery.
• Collaborate with a range of services and the community to ensure a co-ordinated, integrated response to client’s recovery goals.

What you’ll bring

• Tertiary qualifications (minimum Certificate III) in Mental Health, Peer Work, Psychology, Social Work, Occupational Therapy or other health-related field.
• Expertise in working with people with mental health issues, complex needs and interacting with families and carers.
• Ability to provide information and mentoring to build capability, establish social relationships, create community networks and access to relevant services.
• Experience in facilitating group activities for clients experiencing mental ill health is desirable.
• Understanding of the Community Services sector and ability to build strong relationships with service providers, clinical teams and key stakeholders.

Benefits

• Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)
• Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.
• Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.
• Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
• Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
• Professional development through regular Practice Development sessions and coaching with your supervisor.

Interested?

To obtain a position description and apply online visit Mind Careers - reference number 500357. Online applications must be submitted by 11pm Friday September 11 2026. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information. 

James Wolfe – Area Manager, Inner West
James.Wolfe@mindaustralia.org.au      

 The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check and NDIS Workers Screening Check.  

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

 PD Mental Health Support Worker (Complex Care) 20260302.pdf