Franchise Operations Specialist

Job Description

The Franchise Operations Specialist supports the day-to-day administration and coordination of franchise operations across the Distribution business.

This role is focused on overseeing and supporting end-to-end business processes for franchise operations matters and obligations. It plays an important role in helping brokers and franchisees navigate franchise applications, renewal processes and associated operational requirements, while ensuring documentation, records, fees and key process steps are completed accurately and on time.

Working closely with the Head of Distribution Operations and stakeholders across Network Development, Distribution, Legal, Risk and Compliance, this role helps keep franchise processes organised, efficient, well managed and franchisee friendly.

This is an ideal role for someone who is detail-oriented, proactive and confident managing multiple process steps across a high-volume operational environment.

Key Responsibilities

Support the end-to-end administration of franchise operations processes across the network. Coordinate franchise operations matters and obligations, ensuring required actions, records and documentation are completed accurately and within expected timeframes. Support franchise agreement processes, including preparation, coordination, document tracking and follow-up with relevant stakeholders. Manage key renewal application submission points, ensuring franchisees and brokers are aware of requirements, deadlines and outstanding items. Work directly with brokers and franchisees to support them in completing applications, renewals and related business process requirements. Monitor and manage operational workflow steps across franchise applications, renewals, approvals, correspondence and store records. Coordinate fee administration processes, including tracking, follow-up and maintaining accurate records. Maintain franchise operational documentation, templates, process guides and standard communications to support consistent execution. Liaise with internal stakeholders across Legal, Risk, Compliance and Distribution to help progress franchise operational matters. Identify process issues, escalate risks or delays where needed, and contribute ideas to improve efficiency and consistency. Provide day-to-day operational support for business-as-usual franchise network matters and related administrative activities.