Workforce Operations Manager

Why You'll Love This RoleSenior leadership role reporting directly to the COOLead workforce operations across a growing national organisationDrive recruitment, workforce coordination and shared services functionsHybrid working arrangement (3 days in office new office in Ashfield )Collaborative and supportive executive leadership teamOpportunity to influence strategy and operational performance
About the RoleAs the Workforce Operations Manager, you will lead the coordination, performance and optimisation of Lumia Care's workforce operations, ensuring workforce supply aligns with service demand across aged care, disability and healthcare programs.You'll bring together recruitment, workforce coordination, scheduling and shared services functions to create a highly responsive, compliant and high-performing workforce operation that supports quality service delivery nationwide.
Workforce Strategy & PlanningTranslate workforce strategy into operational workforce plans.Forecast workforce demand and identify workforce risks and opportunities.Provide workforce insights and recommendations to senior leadership.Support organisational growth through workforce planning initiatives.
Workforce Operations & RecruitmentLead recruitment, onboarding, and deployment activities.Ensure workforce pipelines support current and future service needs.Monitor workforce availability, vacancies, and utilisation.Drive improvements in recruitment efficiency and workforce readiness.
Scheduling & Workforce CoordinationOversee workforce allocation and scheduling practices.Ensure optimal workforce coverage across service streams.Lead workforce coordination and workforce support functions.Manage workforce-related operational escalations.
Shared Services LeadershipLead workforce liaison, coordination and central support teams.Improve workflows, service responsiveness, and stakeholder experience.Build strong partnerships with operational leaders across the business.
Compliance & GovernanceEnsure workforce compliance across aged care, disability and healthcare services.Maintain oversight of screening, credentialing, and audit readiness.Identify and mitigate workforce-related risks.Support governance, quality, and continuous improvement activities.
Apply NowApply today and help shape the workforce that delivers exceptional care across Australia.If you're an experienced workforce leader looking for an opportunity to make a significant impact within a growing national Aged Care & Disability organisation, we'd love to hear from you.
Apply today and help shape the workforce that delivers exceptional care across Australia.