Patient Experience & Complaints Officer

Company Description

Pindara Private Hospital is conveniently located in Benowa, approximately 4 kilometres from Surfers Paradise. The hospital is easily accessible by road and from all the major arterial roads including the M1, Gold Coast Highway and Bundall Road with free parking. The hospital is also well serviced by public transport.

The Hospital is owned and operated by Ramsay Health Care. Ramsay provides high quality healthcare to millions of people each year through a network of hospitals, clinics and services in Australia, Europe and the United Kingdom.

Job Description

Patient Experience & Complaints Officer

Pindara Private Hospital

Permanent Part-Time | 0.6 FTE | 48 hours per fortnight

Are you an experienced Registered Nurse looking to make a difference beyond the bedside?

Bring your clinical expertise, communication skills and passion for patient-centred care to our Patient Experience & Complaints Officer role.

In this dynamic role, you will be responsible for coordinating, investigating, and resolving moderate to serious complaints in a timely, professional, and patient-centred manner. Working collaboratively with clinical and non-clinical teams, you will support effective complaint resolution, identify opportunities for service improvement, monitor trends and risks, and contribute to the development and implementation of processes that enhance patient experience, quality of care, and organisational performance.

Remuneration: A base hourly rate of $62.29 - $67.02 + superannuation, exclusive of penalties and allowances (*QLD RN/Midwife Level 3.1-3.4*)

Why You’ll Love Working With Us

Supportive Team Culture – Work alongside a friendly, collaborative theatre team that values respect, teamwork, and open communicationPositive Impact – Play a vital role in delivering exceptional patient care and making a real difference every dayRamsay Employee Benefits - access discounts on shopping, travel and accommodation

About You

You are an experienced Registered Nurse who is passionate about delivering exceptional patient-centred care and ensuring every patient feels heard, respected and supported.

Current registration with AHPRA as a Registered Nurse Minimum 5 years' clinical experience Excellent verbal and written communication skillsStrong interpersonal, conflict resolution and de-escalation skillsA genuine commitment to patient-centred careThe ability to manage sensitive and confidential information with professionalismStrong organisational skills and attention to detailA collaborative approach and the confidence to work with people at all levelsExperience in complaints management, quality improvement, risk or patient experience will be highly regarded, but is not essential

Employee Benefits

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership AcademySave more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and moreEnjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discountsFind balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Additional Information

Must provide or complete a National Police Check conducted within the previous 12 months.According to the role, Ramsay may require proof of immunisation against infectious diseases.

Apply Now

Ready to feel cared for while you care for others? Apply today and join us at Pindara Private Hospital. All applications must be lodged online.

Applications close: 21st September 2026

Reference number: JR115543

Please Note

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.