Loss Adjuster

About the Company
So many reasons to CHUse CHU! We're Australia’s first and leading Strata Underwriting agency, with a commitment to leading the way in our industry, through focusing on Artificial Intelligence & Technology, Diversity & Inclusion and Environmental Sustainability. A career at CHU is a career of opporCHUnity. The opportunity to create, innovate and grow. When you join our team, you’re joining an industry leader with a track record for putting our people and our customers first. Despite being in 5 different locations across Australia, our leading hybrid working model and technology enables our people to be close-knit and connected. All about CHU CHU is part of the Steadfast Group; a top 200 ASX-listed company with $9.8 billion in total billings. As the market leader we protect over 100,000 residential strata properties across Australia, with almost half a trillion value insured. We are multi-award winners: back-to-back winners of the Underwriting Agency of the Year Award 2021-2023 & Claims Team of the Year 2024, plus Excellent in Environment, Social and Governance Change winners for 2024. We are proud to be an award-winning underwriting agency and our goal is to continue to put people, planet, partnership and prosperity at the heart of what we do.
About the Role
When you join CHU, you will join a friendly and supportive team who are committed to your wellbeing and engagement. We want you to enjoy your work each day and derive satisfaction from being part of a collaborative organisation and culture.
Responsibilities
Conduct on-site property assessments, identifying cause, extent, and impact of lossWork closely with builders, engineers, and stakeholders to understand damage and recovery optionsStrengthen your skills in policy interpretation and coverage decisionsInvestigate claims thoroughly, gathering evidence to support indemnity and recovery decisionsFormulating scope of worksManage claims through to fair and timely settlementContribute to improving customer experience and assessment processes
Qualifications
3+ years in property claims handling (ideally with previous strata claims)Experience with complex, commercial, or CAT claimsA desire to step into a more technical, investigative roleStrong communication, negotiation, and stakeholder skillsCuriosity and a passion for understanding “what really happened” in a claimA driver’s licence and willingness to attend site visitsCurrent base in metro Melbourne
Required Skills
AICLA Diploma in Loss Adjusting or qualifications attained through ANZIIFThorough knowledge of commercial and residential construction industriesKnowledge of property claims law and jurisdictional issuesPrevious desktop or on road Loss Adjusting experience
Preferred Skills
Ready to take the next step beyond claims? If you're a Property Claims Consultant looking to move into a more technical, field-based role, this is your opportunity to transition into Loss Adjusting, with support, development, and a clear career pathway. At CHU, we don’t just offer jobs, we seek to build technical experts and future industry leaders. This position is designed for claims professionals who are ready to:
Pay range and compensation package
To support and reward you, we offer:
Work where suits you best - we are proud of our leading, inclusive and flexible hybrid work modelReal connection and interaction - we offer regular Company wide team & ConnecCHUn DaysHard work deserves recognition - competitive salary packaging and annual bonus schemeGrow your future savings - employer matched superannuation contributionsTake the stress out of the unexpected – access up to 4 extra flexible paid leave days for life’s ups and downsCelebrate the joy of parenthood - 18 weeks paid parental leaveWe support your charitable work - access to a paid volunteer day each yearCut your monthly costs - paid SCI, Life Insurance and Travel InsuranceGrow with us - professional development and study assistance and study leaveSupport when you need it most - extensive health and wellbeing initiativesDiversify your experience - Work and Travel Adventure Program, Career BreaksFamily first - CHU are accredited as a Family Inclusive Workplace 2022/28You can be you - CHU are recognised as an Inclusive Employer 2025/28 by the Diversity Council Australia
For further information, head to the benefits section of our careers page.
Equal Opportunity Statement
At the heart of CHU’s company culture is recognition of the value our team members bring to the workplace through their individual backgrounds, culture, strengths, creativity, ideas, shared experiences and access to a flexible work environment. Every applicant is assessed on what they can contribute to CHU and how they as individuals can enrich our workplace both now and in the future. We are a neuro-inclusive and disability aware employer and encourage applicants to openly request any adjustments they need. We are committed to creating a psychologically safe recruitment experience.