New Home Consultant – Internal / Digital

At Plantation Homes, everything starts with how people want to live.

Our homes are known for thoughtful design, liveability and inclusions that feel considered from the outset. Behind that is a team that knows how to guide customers through what is often a complex, emotional and exciting process.

This role sits right at the beginning of that journey. This is not about waiting in a display for walk-ins.

You will be the first real conversation for customers who have started exploring their new home. You will take that initial enquiry and help them turn ideas into something tangible, guiding them through designs, inclusions, budgets and next steps.

Most days this happens over the phone or via video. Other days you might meet a customer in a display, walk them through a home, or stand with them on their block.

You will hold the early part of the build journey, creating clarity, building confidence and helping customers move towards deposit.

• Connecting with customers as they begin their building journey
• Understanding how they want to live, not just what they want to build
• Guiding them through home designs, layouts and inclusions
• Explaining the build process, pricing and decision points
• Working through siting, quotations and tailored options
• Managing the journey through to deposit and handover to pre-construction
• Keeping your pipeline moving with strong follow up and clear communication
• Working closely with drafting, estimating and internal teams

You are comfortable guiding people through big decisions. You bring structure without making it feel transactional, and you know how to keep momentum without rushing the customer.

You will likely bring:

• Experience in new home building, property or a consultative environment
• The ability to talk through design, inclusions and lifestyle with confidence
• Strong organisation and follow up habits
• A clear and simple way of explaining complex information
• Confidence working across phone, video and in person
• Flexibility to work weekends and meet customers when it suits them

• You are shaping how customers will live, not just what they will build
• You work with considered, design-focused homes and inclusions
• You are not limited to one location or one way of working
• You are supported by a team that understands the full build journey

If you enjoy helping customers make confident decisions about their future home and can guide them through the early stages of the journey, we would like to hear from you.