Workforce Planning Officer

AVM are looking for a Workforce Planning Officer to join us and play a key role in delivering world-class events across our iconic venues.

Adelaide Venue Management (AVM) is South Australia’s leading provider of venue management services. It is responsible for operating three of Adelaide’s most iconic venues: Adelaide Convention Centre (ACC), Adelaide Entertainment Centre (AEC), and Coopers Stadium (CS), in addition to functions and events at The Drive (TD).

As South Australia’s home of business events, Adelaide Convention Centre is where global conferences, major exhibitions, gala banquets and other milestone celebrations come to life. Recognised as one of the world’s most versatile and innovative meetings and events venues, the Centre achieved triple honours at the prestigious 2025 Australian Business Event Awards, judged Australia’s Best Convention & Exhibition Centre, Venue Team of the Year and Overall Best Team in the industry.

The Role

As the Workforce Planning Officer, you will be responsible for creating, updating, and implementing employee rosters for AVM’s casual workforce across all venues. You will play a key role in ensuring the effective delivery of event-related services by developing cost-efficient rosters, managing team member availability, and collaborating across departments to meet event demands. Your daily responsibilities will involve balancing staffing levels, manage adjustments, and communicate effectively with team members and other internal teams.

Key Responsibilities:

Roster Creation & Implementation: Develop, update, and implement cost-effective rosters to ensure the smooth delivery of all events and services across AVM venues.

• Out-of-Hours Adjustments: Manage roster changes and adjustments during out-of-hours periods to meet operational needs.
• Cross-Department Communication: Work closely with various departments across all three AVM venues, ensuring timely communication and efficient coordination of rostering changes.
• Employee Liaison: Communicate regularly with team members to address queries, resolve concerns, and confirm availability for shifts.
• External Labour Providers: Maintain relationships with external labour hire services to source additional staff during peak periods.
• Employee Activity Tracking: Monitor and maintain an active register of employee activity, including cancellations, sick leave, or unexplained absences within the casual pool.
  

Skills you will bring to the role:

• You bring a positive, energetic attitude to your work, with a strong ability to adapt to and manage various tech platforms.
• With a friendly, approachable communication style, you excel in building relationships with both team members and clients.
• You thrive in a fast-paced environment and enjoy the excitement of coordinating multiple schedules and tasks.
• You are highly organised with exceptional time management skills to keep operations running smoothly.
• You have demonstrated experience in workforce scheduling or rostering, with a solid understanding of industrial instruments such as Enterprise Agreements and Award provisions.
• You are open to working outside of normal business hours when needed to accommodate the dynamic nature of event scheduling.
  

Why you'll love working with us:

• Permanent full-time position
• No two days are ever the same, with availability required across 7 days a week to ensure full team coverage
• Be part of a supportive, innovative and collaborative People Department
• Prime CBD location, close to public transport & the vibrant riverbank precinct
• Discounted CBD car parkingwhen on shift
• 20% discount off Food & Beverage at Home Ground Restaurant & Bar when on shift
• State government superannuation and salary sacrifice opportunities
• Volunteer opportunities with our community partners
• Annual AVM Conference and Awards to communicate, celebrate and reward
  

How to Apply

Applications, including a brief cover letter and up-to-date resume, may only be submitted via SEEK or the AVM Careers Website, addressed to June Suwanvisan, Talent Coordinator.

Applications close at 11:30 pm (Adelaide Time) on Sunday 4 October 2026. Early applications are encouraged as the position may be filled before the closing date.

Please note: Only shortlisted candidates will be contacted.

Adelaide Venue Management is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.