National Pool Service Manager

National Pool Service Manager – Pool & Spa Division
Clark Rubber – National Support Office, Hawthorn (VIC)

Clark Rubber is one of Australia’s most iconic and trusted retail brands, with a national network of stores and mobile pool service vans. We are continuing to grow and evolve, and we are now seeking an experienced National Pool Service Manager to lead, shape and expand our Onsite Pool Care business across the network.

Reporting directly to the General Manager – Pool & Spa Division, this senior leadership role is responsible for the growth, evolution and long-term success of Clark Rubber’s pool service operations.

The position focuses on developing strategies, programs, and initiatives that:

• Drive sales and profitability for stores and mobile franchisees

• Expand Onsite Pool Care services and customer acquisition

• Improve technician capability and service delivery

• Enhance customer experience across the network

As the key link between the National Support Office, franchisees, suppliers, and technicians, the National Pool Service Manager ensures Clark Rubber’s service offer is consistently positioned, well-supported, and aligned with our brand and growth objectives.

• Develop business plans and initiatives to grow the pool service business nationally

• Support franchisees with sales, profitability, and operational excellence

• Lead recruitment, onboarding, training and retention programs for Pool Technicians

• Drive system development to ensure best-in-class processes for service delivery

• Contribute to network development including mobile vans, acquisitions and new formats

• Implement strategies to grow lead conversions

• Collaborate with Marketing to deliver effective national and local campaigns

To succeed in this role, you will bring a blend of technical, commercial and leadership expertise. Specifically, you will have:

• Minimum 5 years’ experience in channel development of a service-related industry

• Strong knowledge of trade services, field servicing, or installations (pool industry experience highly regarded)

• A proven track record in delivering sales and profit budgets

• Experience developing training programs and building technician capability

• Strategic planning and business development experience, ideally in a franchise environment

• Strong financial acumen with the ability to analyse reports and drive improvements

• Exceptional leadership, stakeholder engagement, and communication skills

• A systematic and analytical approach to problem solving

• High computer literacy and ability to work in a disciplined, structured environment

At Clark Rubber, you will be part of a household Australian brand with a proud history and ambitious plans for the future. This is an opportunity to make a significant impact on a national scale, leading and shaping the success of our growing service business.

We offer a supportive leadership environment, direct involvement with national operations, and the chance to work closely with franchisees and technicians who are passionate about delivering great customer outcomes.

If you’re an experienced leader with a passion for building service capability and driving network growth, we would love to hear from you.