Customer Service Specialist

About Us

Commercial Banking Operations is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team support our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.

We have an exciting opportunity for a Customer Service Specialist with an interest in Commercial Lending, to join our Lending Maintenance team!

The Role - 12 Month Secondment / Contract Opportunity

As a Customer Service Specialist, you will be responsible for supporting internal stakeholders, including Front-line Bankers and Product Managers with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.

You will provide support on In-life commercial loan maintenance across Overdrafts, Better Business Loans (BBL) and Market Rate Loans. You will also work across progressive funding, closures and pricing queries (interest and/or fees). This is a highly operational role and team designed to provide lending solutions for our valued clients.

Other responsibilities include:

Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issuesIdentifying opportunities to improve the processes within your team or work areaUndertaking investigations in respect to customer requests and/or as a result of transactional or exception based issuesContributing to and/or completing reconciliationsCompleting general administrative duties as requiredPractising prudent risk management by identifying and responding to business risks

About you:

You will have strong time management and stakeholder management skills and will be able to articulate complex situations clearly. You will have a drive to learn and apply yourself and will have well-developed attention to detail skills, be solution focussed and able to apply critical thinking to complex situations.

You will also have:

Demonstrated knowledge and experience of the commercial lending process or any other complex product.Strong customer service experience with the ability to build relationships with relevant internal stakeholdersStrong work ethic with a team orientated outlook

From here, the opportunities are endless

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 12/08/2026