Client Relationship Manager

Jobfit Health Group – Part of Partnered Health
Location: Sydney 
Full-time, Permanent

Jobfit Health Group, established in 1996, is a leading provider of occupational health services across Australia. With over 45 clinics nationally and a strong network of associate providers, we deliver comprehensive pre-employment medicals, health surveillance, injury management, and wellness solutions to some of Australia’s largest employers across rail, mining, aviation, defence, and government sectors.

As part of Partnered Health, we are committed to providing accessible, high-quality healthcare and building long-term partnerships with our clients.

We are seeking a highly motivated and client-focused Client Relationship Manager (CRM) to join our team. In this role, you will act as the key interface between Jobfit and our clients, ensuring exceptional service delivery, strong communication, and proactive relationship management.

The CRM will work closely with operational teams to meet service level agreements (SLAs), identify opportunities for service improvements, and support the growth of existing accounts.

• Manage a portfolio of key client accounts across diverse industries.

• Serve as the primary point of contact, ensuring prompt resolution of client queries and escalations.

• Monitor service delivery performance against SLAs and provide regular reporting to clients.

• Conduct Quarterly Business Reviews (QBRs) to showcase outcomes and value delivered.

• Proactively identify risks, trends, and opportunities for service or process improvement.

• Collaborate with internal stakeholders (clinical, operational, and business development teams) to achieve client satisfaction and retention.

• Support tender responses, pricing adjustments, and contract variations as required.

We’re looking for someone with:

• Previous experience in client relationship management, account management, or business development.

• Strong communication, negotiation, and problem-solving skills.

• Ability to manage multiple priorities in a fast-paced environment.

• High attention to detail, with strong organisational and reporting skills.

• Knowledge of occupational health, allied health, or related industries (desirable but not essential).

Why join us:

• A competitive pay rate - paid above Award
• Novated Leasing
• Employee Assistance Program
• Discounted Gym Memberships 
• Candidate Referral Program - incentivized through recognition and reward for staff who refer high calibre candidates
• Personal development – expand your knowledge with our in-house online learning and development centre
• Diverse and inclusive workforce that reflects the diverse community in which we operate in

Aboriginal and Torres Strait Islander people are encouraged to apply.  

**Please note that only suitable candidates will be contacted**