Administration & Office Support 100% WFH

About the role

We are seeking a proactive, highly organised Operations & Appointment Scheduling Specialist to join our team on a full-time basis. Working entirely from home, you will serve as the central hub of our daily operations—managing incoming inquiries, orchestrating team schedules, and building strong relationships with our valued high-end clients.

Key responsibilities

• Manage daily technician/field schedules in ServiceM8 to ensure maximum workflow efficiency, minimal travel downtime, and prompt job completion

• Act as the primary point of contact for high-end clients, including Strata Managers, Real Estate Agents, body corporates, and residential property owners

• Liaise directly with tenants, building managers, trades, and clients to negotiate access and schedule precise appointment windows

• Handle phone calls and emails with exceptional professionalism, clarity, and warmth

• Track job progress in ServiceM8 from initial inquiry through to completion and invoicing prep

About you

• Proven hands-on proficiency using ServiceM8 for scheduling, job tracking, and dispatching (Essential)

• Proven experience dealing professionally with Strata Management and Real Estate clients

• Outstanding verbal and written English skills with a polished phone manner

• Strong spatial awareness and logical planning to optimize field schedules

• High attention to detail with the discipline to work autonomously in a remote setup

Benefits

• 100% Remote Work

• Fixed hours (8:00 AM – 5:00 PM) with a dedicated 1-hour lunch break every day

• Regular virtual check-ins and clear, straightforward processes