Receptionist / Guest Services Officer

Employment type: Full-time / Part-time / Casual

We are seeking a professional, organised and customer-focused Receptionist / Guest Services Officer to join our cabin park and motel team in Melbourne's west.

This is a hands-on front-office role suited to someone who can provide a welcoming and helpful service to short-stay guests and long-term residents, while confidently managing bookings, payments, enquiries and day-to-day administration. The role also includes participation in an after-hours caretaker roster to respond to urgent tenant or park-related matters.

On-site accommodation may be available for the successful applicant, subject to separate terms and availability.

Key responsibilities

• Manage guest and tenant check-ins/check-outs efficiently and professionally

• Respond to phone, email and in-person enquiries regarding accommodation, park services and tenancy matters

• Process bookings, payments, refunds and accommodation documentation

• Follow up outstanding accounts, rent and cabin fees respectfully, consistently and in a timely manner

• Maintain accurate guest, tenant, booking and payment records

• Assist tenants and guests with general enquiries, requests, issues and service referrals

• Liaise with management, maintenance staff, cleaners, contractors, suppliers and other stakeholders

• Identify and escalate maintenance, safety, behavioural or tenancy issues to management where required

• Participate in the after-hours caretaker roster and attend to urgent tenant or park enquiries as required

• Support the smooth daily operation and professional presentation of reception

• Assist with general administration, filing, correspondence and reporting

About you

To succeed in this role, you will have:

• Previous experience in reception, administration, accommodation, property management, customer service or hospitality

• Strong communication skills and a calm, respectful approach with people from diverse backgrounds

• Confidence in discussing overdue payments and following up accounts professionally

• Sound judgement, discretion and the ability to maintain confidentiality

• Good computer skills, including email, booking systems, Microsoft Office or similar programs

• Excellent organisation, attention to detail and ability to manage competing priorities

• Flexibility to participate in an after-hours caretaker roster

• A current driver licence

• Experience in a caravan park, cabin park, motel, hotel, residential tenancy or similar setting will be highly regarded

Additional opportunity: Caretaker / Gardener

We also have a separate Caretaker / Gardener position available within the park.

This practical, hands-on role will assist with the upkeep, appearance and day-to-day maintenance of the cabin park and motel grounds. Duties may include:

• General gardening, mowing, weeding, pruning and grounds maintenance

• General repairs and minor maintenance across cabins, common areas and park facilities

• Assisting with rubbish removal, cleaning support and site presentation

• Reporting maintenance, safety and security issues to management

• Liaising with tenants, contractors and suppliers when required

• Supporting urgent maintenance needs and assisting the broader park operations team

Experience in gardening, maintenance, handyman work, property upkeep or caravan/cabin park operations is highly regarded. A current driver licence is required.

What we offer

• A varied role within a local accommodation and cabin park business

• Supportive management and a practical, collaborative team environment

• On-site accommodation available

• Opportunity to work across customer service, accommodation operations and park management