CRM & Grants Coordinator

Part-time (23 hours) Closing date 18th September 2026

About the role

Reporting to the Marketing & Fundraising Manager, this role drives backend fundraising efficiency through accurate CRM management, campaign evaluation, data analysis, and structured reporting. Serves as a hands-on grant writer and provides vital operational support to the Marketing & Fundraising Manager across partner/donor relations, campaign tracking, and administrative stewardship.

Key responsibilities

• Maintain and update KCA's CRM system, ensuring data accuracy, integrity and compliance with permissions and policies

• Configure CRM workflows and database structures to streamline communications, donor tracking, and digital integrations

• Generate structured, repeatable reports on campaign performance, donor engagement, and conversion metrics

• Perform administrative evaluations on completed campaigns, compiling performance data to inform future strategies

• Research and identify potential grant opportunities, trusts, and foundations aligned with KCA priorities

• Write, prepare, and submit grant applications and collate all required supporting documentation

• Track active grants, manage deadlines, and assemble timely acquittal and evaluation reports

• Provide administrative and operational support to the Manager in handling partner and donor relationships

• Coordinate donor stewardship tasks, including thank-you communications, receipting, and sending program updates

• Handle administrative support for onsite collection boxes, donation channels, and campaign collateral

About you

• 1–3+ years of experience in CRM administration, grant writing, reporting, or data-focused operations (NFP background preferred)

• Hands-on grant writing experience: Proven ability to research, write, submit, and acquit grants independently

• Strong CRM & technical proficiency: Ability to handle databases, generate key reports, and preserve data integrity

• Analytical skills: Experience tracking metrics, compiling post-campaign evaluation data, and presenting actionable summaries

• Self-motivated with exceptional time-management skills to balance competing grant deadlines, reporting cycles, and daily tasks

• Friendly, respectful, and clear communication style for donor interaction and collaborative teamwork

About us

Koala Conservation Australia Ltd (KCA) is one of the leading authorities in Koala care, education, conservation and research. It is a not-for-profit organisation and is internationally recognised for its wild Koala conservation work. The organisation operates the Port Macquarie Koala Hospital to care for sick and injured koalas, two koala browse plantations and Guulabaa, Wild Koala Breeding.