IT Support Engineer with Clear Path to Part Ownership

Job Synopsis

As an [ IT Support Engineer ], you will play a crucial role in ensuring seamless operation of clients' IT infrastructure. Long term loyal staff will be rewarded company shares and become part owner of the business.

Ideal Candidate

• Australian citizen or permanent resident with advanced level of English skills,

• Work experience NOT required,

• Loves working hard and career focused,

• Able to flexibly work 24/7/365, and self motivated to commit to more than 50 hours per week,

• Enjoys responsibilities, and being relied upon,

• Strong hardware skills, i.e. desktop computers, laptops, servers, Synology NAS, Ubiquiti equipment, etc.

• Strong software skills, i.e. Microsoft Windows, Office, Server, Adobe suite, etc.

• Familiar with cloud-based technologies, i.e. Microsoft 365, Azure, AI, etc.

• Vigilance in cyber security, data storage and retention,

• Strong commitment to maintaining confidentiality of company information and safeguarding customers' intellectual properties,

• Passion for technology, desire to continuously learn and stay up-to-date with industry trends,

• Excellent problem solving and logical reasoning skills,

• High level of attention to details, and aspires to achieve perfection,

• Excellent note-taking skills and strict adherence to instructions,

• Willing to tackle tasks beyond standard job description,

• Some communication and interpersonal skills, with the ability to effectively interact with both technical and non-technical stakeholders,

• Demonstrates a growth mindset by embracing feedback constructively and utilizing it to enhance performance and outcomes,

• Able to work in solitude, as well as in cross departmental teams.

Key Responsibilities

• Provide technical support and troubleshoot issues for clients' computers, servers, network equipment, etc.

• Regularly monitor systems and networks to identify and resolve potential problems,

• Implement new IT systems, including software, hardware, and cloud-based solutions,

• Provide IT services in other related areas, such as security cameras, access control, building management system (BMS), etc,

• Maintain detailed documentation of tasks.

About Us

Established in 2005, we are a small IT Managed Service Provider (MSP) located in 259 George Street, Sydney CBD. Below is a short video of our work environment: