Client Services Manager

Are you an experienced leader in the disability sector, passionate about empowering clients and supporting a team?

If you're looking for an opportunity to make a real difference in the lives of those living with a disability, and have a background in providing high-quality care, we want to hear from you!

We are actively seeking a full-time Client Services Manager to join our team in Canberra

If you have experience in supporting teams, working through the processes of the NDIA, like a fast pace full time role this could be perfect for you.

The Role

The Client Services Manager will play a key role in coordinating client supports, maintaining strong stakeholder relationships and ensuring services are delivered smoothly within NDIS funding arrangements.

• Coordinate client supports and oversee administrative staff
• Build and maintain effective communication with clients, families, support networks, staff, providers and external stakeholders.
• Maintain accurate records, reports, client interaction notes, service agreements and database information.
• Support financial administration, including quotes, invoicing, billing, payroll documentation and internal financial records.
• Attend face to face interviews with prospective clients for onboarding purposes.
• Attend stakeholder meetings where appropriate
• Develop relationships with stakeholders in the community
• Support service growth, collect feedback, assist with complaint resolution and complete other reasonable duties as required by the Directors.

Requirements:

· At least 2 years experience working in the NDIA arena

· Experience in managing complex clients and working with multidisciplinary teams

· Excellent communication skills

· Ability to work with excel and a close attention to detail

· Strong financial understandings and ability to problem solve.

· Ability to work in a fast pace work place

Pay: $90,000.00 – $95,000.00 per year

Work Location: In person