Hotel / Duty Manager

Location: Terrey Hills, NSW

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

FOE SERVICES PTY LTD Miramare Gardens is seeking an experienced Hotel / Duty Manager to join our team in Terrey Hills NSW. The role involves overseeing daily hotel operations, supervising staff, supporting guest services, managing reservations and front office activities, and ensuring a high standard of customer service across the venue. The successful applicant will have strong hospitality management experience, excellent communication skills, and the ability to work in a fast-paced, customer-focused environment.

Benefits Competitive salary Opportunities for career advancement Supportive work environment Training and development opportunities Work-life balance Task & responsibilities Manage daily hotel and venue operations to ensure smooth and efficient service. Supervise front office, guest services and duty staff during rostered shifts.

Handle guest enquiries, bookings, check-ins, check-outs and customer concerns professionally. Monitor service standards and ensure guests receive a positive hospitality experience. Coordinate staff rosters, shift handovers and daily operational requirements.

Liaise with housekeeping, food and beverage, events and maintenance teams. Oversee opening and closing procedures and ensure venue standards are maintained. Assist with reservations, room allocation and guest communication.

Monitor stock, supplies and operational needs, and report issues to management. Ensure compliance with workplace health and safety, hygiene and company procedures. Support staff training, performance and teamwork across hotel operations.

Handle incident reports, guest feedback and operational matters as required. Assist management with improving service quality, efficiency and business performance. Qualification & experience Diploma in Hospitality Management, Hotel Management, Business or a related discipline is required.

Minimum 1 year of proven experience in a fast-paced and quality-driven hotel, venue or hospitality environment. Passionate about hospitality and delivering high-quality customer service. Punctual, reliable and hard-working.

Enthusiastic and willing to learn. Ability to multi-task and work well under pressure during busy service periods. Excellent communication, organisational and time management skills.

Team player with a positive attitude and a strong commitment to teamwork. Availability to work rostered shifts, including weekends and public holidays, is required. About Company Miramare Gardens is a boutique hotel and events venue located in Terrey Hills NSW.

The official website describes Miramare Gardens Boutique Accommodation as an all-suite property with 52 deluxe rooms , including a three-bedroom penthouse, set amongst manicured gardens in Terrey Hills. The business is committed to providing quality hospitality, professional service and a positive guest experience across accommodation, events and venue operations. Salary: $80000-81000 Job Publish: 06-08-2026 Job Expire: 05-09-2026 Apply on: Hotel / Duty Manager Job here!

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