Service Team Leader

Summary:

The Service Team Leader plays a crucial role in the Utilities sector, overseeing the daily operations of the service team to ensure efficient and effective service delivery. This position is vital for maintaining high standards of customer satisfaction and operational excellence, contributing to the overall success of the organisation in Australia.

Responsibilities:

• Lead and manage the service team, ensuring all members are motivated and performing to their best abilities.
• Coordinate daily operations and allocate resources effectively to meet service demands.
• Monitor and evaluate team performance, providing feedback and support to enhance skills and productivity.
• Ensure compliance with health, safety, and environmental regulations within the team’s operations.
• Develop and implement training programmes to improve team capabilities and service quality.
• Act as the primary point of contact for customer inquiries and complaints, resolving issues promptly and professionally.
• Prepare and maintain reports on team performance, service levels, and customer satisfaction metrics.
• Collaborate with other departments to ensure seamless service delivery and operational efficiency.

Qualifications:

• Associate degree or equivalent qualification in a relevant field.
• Proven experience in a supervisory or leadership role within the utilities or service industry.
• Strong understanding of health, safety, and environmental regulations.
• Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
• Proficient in using service management software and Microsoft Office Suite.
• Strong problem-solving skills and the ability to handle customer complaints effectively.
• Ability to work flexible hours as required by the operational needs of the business.