Customer Service Advisor/Technical Support

Administration & Customer Service – Career Development Opportunity

Ready for your next challenge?

We’re growing and looking for a motivated, professional and customer-focused person to join our team in one of the world’s fastest-paced industries.

The Role

You’ll initially join us in an Administration & Customer Service role, where you’ll receive full training in:

• Customer service and client enquiries
• Ticket and job management
• Administration and data entry
• Coordinating service requests and repairs
• Communicating with customers and internal teams

As you gain experience and demonstrate your skills, there will be opportunities to progress into Technical Support and Repair roles.

Career Progression

We believe in developing our people from within.

For the right person, this role can provide a pathway from Administration & Customer Service → Technical Support → Technician → Engineer.

Once you achieve Technician status, further training and development may be available, including manufacturer certifications with major industry brands.

As our business continues to grow, high-performing team members will also have opportunities to progress into Senior, Supervisory and Management positions.

What We’re Looking For

You don’t need previous industry experience — all job-related training is provided.

We’re looking for someone who is:

• Friendly, positive and naturally customer-focused
• Well presented and professional
• Confident and well spoken
• Organised with a strong eye for detail
• A quick learner who enjoys developing new skills
• Reliable, hardworking and motivated
• Comfortable working in a fast-paced environment
• Keen to build a long-term career and continually develop professionally

If you’re looking for more than just a job and want the opportunity to learn, grow and build a career, we’d love to hear from you.

Job Types: Full-time, Part-time, Permanent

Pay: $27.00 – $29.00 per hour

Benefits:

• Employee discount
• Employee mentoring program
• Professional development assistance

Application Question(s):

• Are you located in Townsville and able to reliably commute to Garbutt for work?

Experience:

• Customer service: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person