Operations Manager | Kemps Creek NSW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion - creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Reporting to the Site Manager and based at our Kemps Creek NSW facility, the Operations Manager leads warehouse operations for a major customer contract within our Contract Logistics division, with a primary focus on one of CEVA's key FMCG customers.

You'll oversee daily operations while leading a team of supervisors, inventory controllers, administrators and a large warehouse workforce of storepersons, ensuring safe, efficient and high-performing outcomes.

The role is responsible for delivering strong customer service and operational results while contributing to the contract P&L through effective budget management, cost control and operational efficiency.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Lead daily warehouse operations to deliver safe, efficient and high-performing outcomes in line with customer and contractual requirements
• Provide leadership and direction to supervisors, inventory controllers, administrators and warehouse storepersons
• Plan and manage labour, resources and operational priorities to achieve service, productivity and cost targets
• Drive operational performance through KPI management, reporting and structured performance reviews
• Maintain a strong customer relationship and act as the escalation point for operational issues and service exceptions
• Ensure high levels of inventory accuracy through effective cycle counting, stock management and process discipline
• Lead safety, quality and compliance activities, including incident investigations, risk assessments, toolbox talks and adherence to operational procedures
• Promote lean thinking and continuous improvement initiatives to improve productivity, quality and operational efficiency
• Contribute to the contract P&L through effective budget management, cost control and optimisation of operational resources
• Maintain effective use of warehouse systems and operational reporting tools to support visibility and decision-making.

WHAT ARE WE LOOKING FOR?

Our ideal candidate will be an experienced logistics and supply chain leader with strong experience managing warehouse operations and frontline teams, underpinned by a vocational or tertiary qualification in logistics and supply chain, warehousing, operations management or a related discipline.

• Strong knowledge of warehouse operations, inventory control and operational best practice
• Commercial acumen, including experience managing operational budgets and contributing to contract P&L outcomes
• A sound applied understanding of Enterprise Agreements and/or Awards within an operational workforce environment
• Strong customer and stakeholder management capability, ideally gained within a 3PL, contract logistics or similarly customer-focused environment
• A strong safety and quality mindset, with exposure to food safety standards, HACCP or similar quality management requirements highly regarded.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning - our global online platform with more than 1,000 courses - early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#RiseInMotion #CEVALogistics #LifeAtCEVA #CareersInMotion #PeopleBehindLogistics

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.