Service Delivery Manager - Vendor Mgmt

Parramatta, NSW, AU, 2150

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

If finding complex technological solutions is your game, we've got the team for you. You're going to help us create seamless operations that result in efficiency for millions of customers.

In this role, you'll:

Working as part of the Vendor & Performance Management team, you’ll help manage the operational governance of Transport’s strategic vendor relationships, supporting the delivery of services against contract and agreed performance standards.

You’ll contribute to service reviews, help drive remediation when performance slips, and support escalation through contractual mechanisms when needed. You’ll strengthen the governance frameworks that keep suppliers accountable, partner closely with service owners and vendor leadership, and help keep critical services reliable and improving in a busy, multi-vendor, round-the-clock environment.

For more information on this position and business unit, view the role description and information pack.

About you

You’re an experienced service delivery leader with real exposure to the governance of strategic suppliers. You know how to hold a vendor to account against their contract and performance obligations, support the forums and reporting that drive accountability, and manage performance and risk across complex service arrangements.

You stay composed under pressure and communicate with credibility across a range of audiences. You’re recognised for building strong supplier relationships while keeping a firm hand on delivery, and for turning service problems into measurable improvement.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.