Customer Care Consultant - Mackay QLD

Are you passionate about delivering exceptional customer service and solving problems that matter? Join Blackwoods as a Customer Care Consultant supporting our Mega Mining customers some of the largest and most important clients in our network.

Your Opportunity

In this role, you’ll be the first point of contact for customer enquiries, taking ownership of each interaction to deliver fast, accurate and customer‑focused solutions. You’ll work closely with teams across Sales, Warehouse Operations, Purchasing, Accounts, and our vendor partners to ensure seamless service and outstanding customer experiences.

What you’ll be doing

• Handle all telephone and email enquiries, striving for first‑contact resolution and total customer satisfaction
• Expedite orders to meet delivery expectations and KPIs, following through all actions and escalation processes
• Identify and assess customer requirements through effective questioning and system interrogation to improve the customer experience
• Release and manage EDI exceptions to ensure customer orders flow through the system quickly and accurately
• Engage in team and individual training to stay current with processes, policies, system changes, and new business tools

What you’ll bring

• Clear and confident written and verbal communication skills
• Experience delivering exceptional customer service in a fast‑paced environment
• Strong problem‑solving skills and high attention to detail
• Ability to manage conflicting priorities and work collaboratively
• Intermediate MS Office skills (preferred)
• Experience in call centres or retail environments (advantageous)

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• Continuous training and career development opportunities 
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Generous paid parental leave policy
• Free onsite parking and more!

NEXT STEPS 

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.