Practice Lead – Incident Management

About the role

This role provides expert leadership and oversight of the organisation's Incident Management System in accordance with NDIS Commission requirements. You will support the Clinical & Practice Manager in ensuring all incidents are appropriately identified, documented, escalated, investigated, and closed within required legislative and organisational timeframes. You will act as a key escalation point for serious, complex, high-risk, and reportable incidents, provide strategic oversight regarding incident management performance, and promote a proactive organisational culture focused on participant safety, reporting, learning, and accountability.

Key responsibilities

• Support the Clinical & Practice Manager in leading and overseeing the organisation's Incident Management System in accordance with NDIS Commission requirements

• Ensure all incidents are appropriately identified, documented, escalated, investigated, and closed within required legislative and organisational timeframes

• Provide expert guidance regarding incident classification, risk assessment, escalation pathways, and response strategies

• Act as a key escalation point for serious, complex, high-risk, and reportable incidents and provide timely advice to the Clinical & Practice Manager

• Provide regular incident governance reports to the Clinical & Practice Manager and Executive Leadership Team

• Ensure compliance with all NDIS Incident Management and Reportable Incident requirements

• Lead or oversee incident investigations ensuring they are thorough, objective, person-centred, and completed within required timeframes

• Apply recognised investigation methodologies, including Root Cause Analysis (RCA), to identify contributing factors and systemic issues

• Design and deliver training programs relating to incident management, safeguarding practices, duty of care, restrictive practices, and risk management

• Develop and maintain incident reporting dashboards, performance reports, and organisational Key Performance Indicators (KPIs)

About you

• Expert knowledge of incident management systems and NDIS Commission requirements

• Experience in leading incident investigations and applying Root Cause Analysis methodologies

• Knowledge of safeguarding practices, duty of care, and restrictive practices

• Ability to provide strategic oversight and assurance regarding incident management performance and compliance obligations

• Experience in developing and delivering training programs

• Strong stakeholder engagement and communication skills

• Ability to analyse incident data and identify trends and emerging risks

• Experience in quality assurance, audits, and continuous improvement initiatives