Support at Home Operations Manager

Support at Home Operations Manager - Queensland & New South Wales

Lead an established team that cares about clients—and each other

$150,000 + 12% super + salary packaging + fully maintained motor vehicle for business and personal use.

Based at Upper Mt Gravatt / Office Based role.

Alzheimer’s Queensland (AQ) is seeking an experienced community aged care leader to oversee our Support at Home operations across Queensland and New South Wales.

Reporting to the State Manager – Qld & NSW, you will lead a team of Client Relations Managers and hold overarching responsibility for client outcomes, service quality, budgets, compliance, operational performance and growth.

You will join a collaborative team that shares knowledge, supports one another and remains focused on helping older people stay well, independent and engaged at home. You will also work closely with our Finance, People & Culture and Clinical Governance teams to deliver coordinated, sustainable and high-quality services.

This is a senior, hands-on leadership role. When a Client Relations Manager is absent or on leave, you must be willing and able to step in, manage their client portfolio and maintain continuity of service.

What you will do

• Lead, coach and develop Client Relations Managers across two states.
• Create a positive culture built on accountability, teamwork and responsive service.
• Oversee client budgets, utilisation, revenue and operational performance.
• Partner with your team to strengthen budgeting, reporting and financial sustainability.
• Work with People & Culture on workforce planning, performance, capability and engagement.
• Collaborate with Clinical Governance to manage quality, compliance, clinical risk and continuous improvement.
• Monitor client outcomes, complaints, incidents and emerging risks.
• Improve systems, service efficiency and consistency.
• Support sustainable service growth across Queensland and New South Wales.
• Provide temporary client portfolio coverage when required.

What you will bring

• Significant leadership experience in Support at Home, Home Care Packages or community aged care.
• Experience leading managers or geographically dispersed teams.
• Strong knowledge of Support at Home funding, individual budgets and regulatory requirements.
• Proven financial, operational and performance-management capability.
• Recent experience managing client portfolios, care plans and service coordination.
• The ability to build effective relationships across operational and corporate teams.
• An approachable leadership style with the confidence to set clear expectations.
• A current driver’s licence, unrestricted working rights and the ability to travel interstate.

Why AQ?

• Lead an experienced, friendly and supportive team.
• Work closely with accessible senior leaders and specialist corporate teams.
• Influence the future of a growing multi-state service.
• Enjoy variety across leadership, operations, service improvement and client support.
• Receive an attractive remuneration package and fully maintained vehicle.

About AQ

Alzheimer’s Queensland is a progressive not-for-profit aged care provider employing more than 500 people across Support at Home, community care, allied health, respite and residential aged care.

Apply now

If you are an experienced Support at Home leader who combines commercial discipline with warmth, empathy and collaborative leadership, we would like to hear from you.

Please include a brief cover letter outlining the size of the services and teams you have led, together with one example of an operational or financial improvement you delivered