Beverage & Food Team Leader (BTWN Restaurant)

NATURAL TALENT 
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests. 

W Sydney is now casting for a Beverage & Food Team Leader to focus on customer service and maintenance of our Beverage & Food Outlets. Collaborating closely with the venue management, this integral role will focus on creating unique and vibrant experiences for our guest.   

If you are passionate about curating diverse and authentic experiences for our guests, creating memories for a lifetime, and working in team with fun-loving individuals who go above and beyond to deliver exceptional experiences to our guests then this exciting role is for you.

JOB SUMMARY

The primary responsibility of the Team Leader at BTWN is to create an exceptional guest experience by warmly greeting and welcoming guests, escorting them to their seats, and ensuring their comfort throughout their visit. You will manage guest requests and inquiries with professionalism, support the smooth operation of Beverage & Food services, and activate BTWN’s signature programming to deliver vibrant and memorable experiences. This role involves offering curated B&F services with attention to detail, while continuously engaging with guests and team members to foster a dynamic, collaborative, and energetic atmosphere that reflects W Sydney’s bold brand identity.

CORE WORK ACTIVITIES

The core responsibilities include:  

• Lead and Inspire: Act as a role model for the team, providing guidance, motivation, and support to ensure exceptional service delivery that reflects W Sydney’s bold and vibrant brand. 
• Operational Excellence: Oversee daily restaurant operations, ensuring smooth service flow, timely execution of food and beverage orders, and adherence to quality standards. 
• Guest Experience: Engage with guests proactively, anticipate their needs, and deliver personalized service that creates memorable dining experiences. 
• Team Development: Mentor and coach team members, fostering a culture of collaboration, creativity, and continuous improvement. 
• Inventory & Stock Management: Monitor stock levels and ensure the outlet is fully equipped with guest amenities, beverages, and supplies to meet operational demands. 
• Cleanliness & Hygiene: Maintain impeccable cleanliness across the restaurant, equipment, and storerooms, ensuring compliance with health and safety regulations. 
• Safety & Compliance: Use appropriate cleaning chemicals and enforce safe work practices to protect team members and guests. 
• Collaboration: Work closely with the wider Beverage & Food team to support events, activations, and cross-outlet initiatives. 
• Problem Solving: Identify and report maintenance concerns promptly, ensuring minimal disruption to operations. 
• Brand Representation: Uphold W Hotels’ standards of style, energy, and innovation in every interaction, creating an atmosphere that resonates with the brand’s unique personality.

BENEFITS 

• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great Places to Work’ certified

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

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CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws