Process Improvement Manager

• Join our Student Administration area.
• Full-time, fixed-term position until end of October 2027 at our Hawthorn campus.
• HEW Level 8 salary + 17% super and staff benefits.

About the Role 

The Process Improvement Manager works closely with the senior management team within the Education, Experience and Employability portfolio and key business partners across the University to lead and deliver effective organisational change, process improvement and operational initiatives.

As a member of the Service Delivery team within Student Administration, the Process Improvement Manager leads innovative and collaborative business improvement initiatives that enhance the delivery of student administration services. The role supports the Service Delivery team to translate and embed the University’s strategic priorities across the student lifecycle, driving continuous improvement and strengthening operational capability.

Working in partnership with stakeholders across the University, the Process Improvement Manager facilitates the delivery of service obligations and identifies opportunities to improve processes, systems and ways of working. The role also contributes to building staff capability and supporting a culture of continuous improvement, collaboration, and service excellence within Student Administration.

This is a full-time, fixed-term position until end of October 2027 at our Hawthorn campus. 

About You  

To be suitable for this role you will need to have experience in the below key accountabilities: 

• Proven ability to manage projects effectively, implement quality assurance practices and contribute to strategic planning and continuous improvement.
• Demonstrated ability to build and maintain effective relationships with staff, students and internal and external stakeholders, providing trusted advice and support.
• Demonstrated experience in developing and implementing process improvement frameworks, initiatives and programs of work, including effective change management.
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, assess risks and make well-informed decisions.
• Demonstrated experience from within a university environment will be highly regarded.

About Swinburne University of Technology 

Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.  

What We Offer You!

• Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 
• Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
• Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions. 

Want to learn more? Head over to our ! 

To Apply 

Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position. Your cover letter should include examples aligned with the Key Selection Criteria that demonstrate your relevant experience and be no longer than 3 pages.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at

Applications Close: Monday 14th September.

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance. 

Diversity, Equity and Inclusion

Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership. 

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ***************@swin.edu.au or call +61 3 9214 3550.  Please note: this phone number is for disability and reasonable adjustment enquiries only.  General enquiries about the role can also be emailed to ***************@swin.edu.au. 

Victoria’s Commitment to Action: Improving international student employment outcomes.

As a signatory to , Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

As a Circle Back Initiative Employer, we commit to responding to every applicant.

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