Shift Supervisor

About the role

As a Shift Supervisor, you will be responsible for overseeing the operation of the club during your shift, supporting and working with staff and ensuring our members and patrons receive a welcoming and professional experience.

Key responsibilities

• Closing the club

• Supervising staff and delegating duties during shifts but also working with them

• Ensuring staff are providing excellent customer service

• Monitoring responsible service of alcohol (RSA) and responsible service of gambling (RSG) requirements

• Ensuring club policies, procedures and licensing requirements are followed while on shift

• Handling customer enquiries while on duty and resolving issues professionally

• Monitoring the cleanliness and presentation of the club while on duty

• Completing end-of-shift procedures, including cash handling where required

• Communicating effectively with management and other staff

• Ensuring the safety and security of the club, staff and patrons

About you

• Has previous supervisory, hospitality or club experience

• Has excellent communication and people skills

• Is confident supervising and leading a team

• Can work independently and make sound decisions

• Remains calm and professional under pressure

• Has a strong understanding of customer service

• Is reliable, punctual and well presented

• Has a current RSA & RSG (Responsible Service of Alcohol & Gaming) certificate

• Available to work evenings, weekends and public holidays as required

• Previous experience as a Supervisor, Bar Supervisor or in a similar hospitality/club role is mandatory

Benefits

• A friendly and supportive team environment

• A varied and interesting role

• A great workplace with a strong community focus

About us

Seaforth Bowls Club is looking for a reliable, confident and enthusiastic Shift Supervisor to join our team.