Client Manager

About the Role
As a Client Manager, you’ll play a key role in delivering exceptional outcomes for our Federal Government clients and strengthening CTM’s position as a trusted strategic partner across the Whole of Australian Government (WoAG) travel program.

This role extends beyond traditional account management. You’ll build strong client partnerships, oversee contractual and service performance, support governance and compliance requirements, and identify opportunities to continuously improve the client experience and broader travel program.

Working within a highly regulated environment, you’ll manage a portfolio of Federal Government clients and take ownership of stakeholder relationships, reporting, service levels, issue resolution, governance forums and the delivery of agreed initiatives.

You’ll use data, commercial insights and your understanding of client needs to provide strategic recommendations, demonstrate value and drive positive program outcomes.

Why CTM
As a global organisation, CTM offers a range of employee benefits, including: 

• Travel discounts 
• Perkbox – retail, lifestyle, entertainment, health & wellbeing discounts 
• Learning & development – access to online learning platforms, including LinkedIn Learning 
• Annual Volunteer Day 
• Chillout Days – flexible leave days 
• Flexible hybrid working 
• Purchase up to 2 weeks of additional annual leave 
• Paid parental leave 
• Sonder – 24/7 wellbeing and Employee Assistance Program (EAP) 

CTM offers a strong, established and sustainable work environment that supports your career development and wellbeing.

About You

• 3+ years’ demonstrated experience in account or client management, ideally managing complex client portfolios.
• Experience working with Government clients or within a highly regulated environment will be highly regarded.
• Strong understanding of contract management, governance, compliance and service level performance.
• Strong analytical capability, with the ability to interpret data and reporting, identify trends and provide meaningful, data-driven recommendations.
• Commercial acumen and an understanding of ROI, cost optimisation and cost avoidance.
• Excellent stakeholder management and influencing skills, with the confidence to engage effectively across clients, suppliers and internal teams.
• Exceptional communication, presentation and relationship-building skills.
• Strong organisational and time management skills, with the ability to manage competing priorities and deadlines.
• A proactive, solutions-focused approach with a genuine commitment to continuous improvement and delivering value for clients.
• Experience with travel management systems such as Tramada and online booking tools will be highly regarded.

About CTM
CTM is a global provider of innovative and cost-effective travel management solutions across the corporate, events, leisure and loyalty travel markets. With more than 3,000 employees and offices across Australia, New Zealand, Asia, North America and Europe, we combine personalised service excellence with leading client-facing technology to deliver exceptional travel solutions. 

At CTM, our people are our greatest asset. We’re a collaborative, innovative and future-focused team, guided by our values of Connect, Deliver and Evolve. 

We’re committed to recognising the unique contributions of our people and creating an inclusive workplace where everyone can thrive. We actively encourage applications from people of all abilities and diverse backgrounds.
 
Join an award-winning global company that values its people, its communities and continuous innovation.