Assistant Director Client Services East Arnhem

Job description
Agency Department of Education and Training Work unit Student Wellbeing and Inclusion Programs and Services - Client Services
Job title Assistant Director - Client Services Designation Senior Administrative Officer 1
Job type Full time Duration Ongoing
Salary $136,380 - $152,357 Location East Arnhem

Position number 43636 RTF 354718 Closing 30/09/2026
Contact officer Catherine Lourey, Assistant Director Client Services Operations on 0461 569 753 or

catherine.lourey@education.nt.gov.au
About the agency https://education.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354718
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Primary objective
Manage a multidisciplinary team of allied health professionals and specialist teaching staff in wellbeing and inclusion. Coordinate
and manage the services provided to system leaders and schools to ensure children and students are effectively accessing the
curriculum and maximising their educational outcomes.

Context statement
Student Wellbeing and Inclusion Programs and Services (SWIPS) is part of Inclusion and Engagement Services, which provides
differentiated support services to reform inclusion and improve engagement and access to learning for children, students and communities.
SWIPS provides advice, guidance and support to clients and stakeholders to ensure all children and students are welcomed into an inclusive
learning environment and are able to engage effectively with education and learn to their full potential.

Key duties and responsibilities
1. Manage SWIPS service delivery in the region across multiple school locations and virtually to ensure multidisciplinary staff are

providing high quality, evidence-led, efficient and child-centred wellbeing and inclusion services.
2. Manage the performance of the team including resource allocation, performance management and leave entitlements, and

collaborate with other Assistant Directors on staff recruitment and coaching.
3. Ensure service delivery is aligned with professional best practice through NTG frameworks and strategies; and other regional

service delivery teams (using a common practice framework and service delivery model).
4. Develop and maintain close working relationships with school and system leaders to coordinate service planning and delivery to

ensure SWlPS services meet the unique demands of each community, school and child in the region.
5. Facilitate regular learning forums with professional practice leaders to ensure high quality, evidence-informed services are being

provided across all regions, and practice issues are escalated appropriately.
6. Ensure the delivery of services in the region is effectively monitored, measured and reported in accordance with departmental

and NTG policies, and relevant legislation.
7. Using data and insights to make decisions around differentiated support needs for service and delivery improvements.

Selection criteria
Essential
1. Ability to lead and manage a multidisciplinary team including managing the performance of the team and establishing a positive

workplace culture that encourages practice excellence, collaboration, resilience and teamwork.
2. Exceptional collaborating and influencing skills, with the demonstrated ability to establish and sustain productive working

relationships across the region, and with other key internal and external stakeholders.
3. Strong customer service ethos and outstanding interpersonal and communication skills, including the ability to interact

effectively with people from diverse cultures in remote contexts, in particular Aboriginal and young people and their families
across socio-economic, geographic and cultural groups.

4. Demonstrated experience in complex service delivery and ability to analyse and monitor data for quality reporting and insights.
5. Demonstrated initiative to improve service delivery, processes and programs to facilitate and drive improvement at a system

level, so as to maximise the educational outcomes of students.
6. Demonstrated ability to be creative, innovative and champion new ways of working, including ability to manage complexity of

multiple and often competing task priorities.
7. Substantial working knowledge and understanding of current student wellbeing and inclusion practices and trends nationally and

internationally, including the delivery of preventative, targeted and individual practices.

Desirable
1. Recognised tertiary qualification in Allied Health or Teaching that is relevant to inclusive education.

Further information
Applicant must have a current Working with Children Clearance Notice (Ochre Card) or ability to obtain. Visits to remote schools may
necessitate travel by 4x4 vehicle on unsealed roads or light aircraft and include overnight stays in remote communities of up to four days.