Customer Service Representative

About TCS:
Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030
Key Responsibilities
Serve as the first point of contact for consumer customers reporting service faults or disruptionsProgress faults through repair, restoration, workaround or escalation pathways to achieve timely outcomesApply service recovery principles to support customers impacted by loss of serviceChampion the use of approved workflows, guided flows and system prompts to ensure consistent fault handling and customer outcomesFollow standardised decision paths to support accuracy, compliance and efficiencyDeliver a calm, empathetic and professional experience, particularly during high‑impact interactionsTranslate technical information into simple, customer‑friendly languageTailor communication to customer needs, vulnerability indicators and level of understandingBalance quality, care and efficiency, aiming for first‑time resolution where possibleConfidently use multiple systems and knowledge tools in a fast‑paced environmentMeet quality, assurance and audit expectations, including correct fault classification.
Capabilities & Experience :
Experience in customer service, technical support or fault‑resolution environmentsStrong problem‑solving and diagnostic skillsAbility to manage complex or emotionally charged conversations with empathyConfidence using structured workflows, guided system flows and multipletoolCommitment to customer advocacy, compliance and consistent execution
Top Reasons to Join Our Team at TCS Australia
Attractive compensation & rewards.
We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your contributions truly matter.
Global exposure with local impact
At TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.
Empowering leadership & supportive environment
Our leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued. Long-term career growth
We believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains, or take on leadershiproles. Inclusive, collaborative culture Diversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can contribute to meaning ful outcomes.
Continuous learning & cutting-edge innovation
We invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.
A Great Fit for the TCS CultureWe’re looking for people who are:
Passionate about technology andtransformationDriven by curiosity, innovation, and continuous learningExcited to work in a collaborative, purpose-drivenenvironmentMotivated by delivering real impact for clients, communities, and society
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how
we grow together.The TCS Community in Australia and Beyond
Global strength: Over 600,000+ associates in 55+ countries, united by a shared purpose — to innovate and make a differenceLocal presence:A trusted partner to Australia’s leading enterprises across financial services, government, retail, healthcare,telecom, and moreSocial impact: Deeply committed to sustainability, digital inclusion, and community engagement initiatives in Australiaand around the worldEmpowered workplace: We foster a culture where diversity, equity, and accessibility are integra
l to how we operate.Top Reasons to Join Our
Team at TCS AustraliaAttractive compensation & reward
We offer a highly competitive salary package aligned with the Australian market, complemented by performance-based incentives, recognition programs, and comprehensive employee benefits. Your achievements are celebrated, and your
contributions truly matter.
Global exposure with localimpactAt TCS, you’ll work with leading Australian enterprises across diverse industries while collaborating with our global network of experts. This means access to world-class practices, transformative technologies, and the chance to shape solutions that have a real impact — locally and globally.
Empowering leadership &
supportive environmentOur leadership team is committed to helping you succeed. We encourage initiative, reward innovation, and provide a collaborative environment where your ideas are heard and valued
.Long-term career growthWe believe in careers, not just jobs. With continuous learning, certification support, career mobility, and clear progression pathways, TCS empowers you to grow and evolve — whether you want to deepen your expertise, explore new domains,
or take on leadership roles.
Inclusive, collaborative.cultureDiversity, inclusion, and respect are central to who we are. At TCS Australia, you’ll join a workplace where collaboration thrives, individuality is valued, and everyone can
contribute to meaningful outcomes.
Continuous learning & cutting-edge innovationWe invest heavily in your development, offering structured learning programs, global certifications, leadership development, and opportunities to work with emerging technologies. You’ll be part of an environment that constantly challenges and expands your capabilities.
A Great Fit for the TCS
CultureWe’re looking for peoplewho are: Passionateabout technology and transformationDriven by curiosity,innovation, and continuous learningExcited to work in a collaborative,purpose-driven environmentMotivated by delivering real impact for clients, communities, and society.
Our core values — Integrity, Excellence, Responsibility, Pioneering Spirit, and Unity — shape how we work and how we grow together.The TCS Community in
Australia and BeyondGlobal strength:Over 600,000+ associates in 55+ countries, united by a shared purposeTo innovate and make a difference.Local presence: A trusted partner to Australia’s leading enterprises across financial services, government,retail, healthcare, telecom, and more.Social impact: Deeply committed to sustainability, digital inclusion, and community engagement initiativesin Australia and around the world.Empowered workplace: We foster a culture where diversity, equity, and accessi