Client Liaison Officer

We are seeking a highly organised and reliable Client Liaison Officer to join our administration team. This is a part-time role working Monday to Friday, 9.30 am – 3 pm (50 hours per fortnight).

About Us - Who are we? 

Bushland Health Group Limited is a long standing, community based, not for profit provider of residential aged care in the Manning Valley, on the mid north coast of NSW. We are the largest provider in the area and deliver best practice aged care to 269 residents at 3 facilities.

About the Role - What will you do? 

As a Client Liaison Officer, you will be the first point of contact for prospective residents and their families, supporting the enquiry, respite and permanent residential aged care admission process. You will work closely with the Executive Care Manager, Clinical Supervisor, Clinical team, Administration and Management to ensure enquiries and admissions are coordinated efficiently and that residents receive a smooth and welcoming transition into care. Your responsibilities will include:

• Manage and follow up respite and permanent residential aged care enquiries and referrals

• Coordinate the admission process from initial enquiry through to admission

• Communicate with prospective residents, families, representatives, hospitals, My Aged Care and other referral sources

• Organise and conduct facility tours and appointments

• Provide clear information regarding aged care services, admission requirements, fees and charges

• Coordinate required admission documentation, agreements and supporting information

• Support the coordination of respite admissions, including admission and discharge arrangements

• Coordinate permanent residential admissions and ensure all required documentation and assessments are completed

• Maintain accurate enquiry, referral, waiting list and admission records

• Ensure relevant information is communicated to clinical, administration, management and other teams prior to admission

• Liaise with clinical and management teams to ensure admission requirements are met

• Preparing agendas, taking and distributing minutes for up to two meetings per month

• Maintain flexibility to work extended hours when required to support operational needs

• Contribute to a positive consumer experience and continuous improvement initiatives

• Maintain confidentiality and ensure all activities comply with relevant aged care legislation, standards and Bushland Health Group policies

• Performing other ad hoc duties as directed by the Office Manager or Clinical Supervisor

Skills and Attributes - What do you need?

We are looking for someone who is professional, approachable, organised and genuinely passionate about supporting older people and their families.

To be successful in this role, you will have:

• Previous experience in customer service, administration, client liaison or a similar role

• Excellent communication and interpersonal skills

• Strong organisational and time management skills

• Excellent attention to detail and the ability to manage multiple enquiries and admissions

• The ability to work confidently with confidential and sensitive information

• Strong computer and Microsoft Office skills

• The ability to work collaboratively with clinical, administration and management teams

• A commitment to person-centred care, dignity, choice and the rights of older people

• Previous knowledge of My Aged Care, residential aged care admissions and aged care fees will be highly regarded, but is not essential for the right candidate
  

Salary and conditions are in accordance with the Bushland Health Group Limited, NSWNA and HSU NSW Enterprise Agreement 2023.

Benefits and Perks - Why work with us? 

• Not-for-profit salary sacrifice and tax-free benefits

• Employee assistance program (EAP) to promote positive employee well being

• Fitness Passport
  

Still Interested - How do you apply? 

Submit your resume and cover letter addressing the above skills and experience required for the role. 

Applications Close: 9 am, Monday 31st August

Enquiries to: Lauren Anderson

Phone: 02 •••• •029

Post: Bushland Health Group Limited 
PO Box 950
Taree NSW 2430