Corporate Customer Service Representative - Dental Industry

Dental Assistants & Treatment Coordinators – Ready to Take Your Career Corporate?

Are you an experienced Dental Assistant or Treatment Coordinator who loves working with people, solving problems, and delivering exceptional customer experience?

Perhaps you are ready to step away from the clinical environment while still using your dental knowledge and industry experience.

This is an exciting opportunity to join a market-leading Dental organisation in a corporate customer service role where your understanding of dental practices, clinicians, patients and products will be highly valued.

You will become part of a friendly, experienced and high-performing team, supporting dental professionals and customers while developing your career within the broader dental and medical device industry.

Reporting to the Customer Service Manager, you will be a key point of contact for customers, providing responsive, accurate and professional support across phone and email.

This is much more than simply processing orders. You will work closely with dental practices, clinicians, internal teams and suppliers to solve problems, follow enquiries through to resolution and ensure customers receive an outstanding level of service.

You will manage the customer journey from initial enquiry and order placement through to delivery, keeping customers informed, and ensuring every interaction is handled professionally and efficiently.

• Provide friendly, professional and responsive customer service via phone and email

• Build strong relationships with dental practices, clinicians and customers

• Respond to product, order, stock and delivery enquiries accurately and efficiently

• Manage customer orders from placement through to delivery

• Proactively follow up outstanding enquiries and ensure issues are resolved

• Liaise with internal teams and suppliers regarding stock availability and delivery timeframes

• Troubleshoot customer issues and identify practical solutions

• Escalate technical or commercially sensitive enquiries when required

• Maintain accurate customer, order and account information

• Assist with invoice queries and resolve discrepancies

• Support inventory and stock order management

• Maintain high standards of accuracy, quality, and compliance

We would particularly love to hear from candidates currently working as a:

• Dental Assistant

• Treatment Coordinator

• Dental Receptionist / Practice Coordinator

• Dental Customer Service Representative

You will ideally bring:

• Experience within a dental practice, dental organisation or healthcare environment

• Excellent verbal and written communication skills

• A genuine passion for customer service and helping people

• Strong problem-solving skills and a willingness to take ownership of customer enquiries

• Exceptional accuracy and attention to detail

• Excellent follow-up skills – you don't let things fall through the cracks

• Strong organisation and time-management skills

• The ability to manage multiple priorities in a busy environment

• Confidence communicating with clinicians, practice teams and internal stakeholders

• A proactive, positive and collaborative approach

• Confidence learning new computer systems and processes

• Previous experience with SAP, Oracle or another ERP/order management system would be highly regarded

• Join a market-leading organisation within the dental and medical device industry

• Transition from dental practice into a corporate healthcare career

• Work with a highly experienced and supportive industry team

• Comprehensive training and ongoing professional development

• Excellent exposure to the commercial side of the dental industry

• Collaborative, friendly and high-performing team culture

• Genuine opportunities for future career progression

• The opportunity to continue working closely with the dental profession without being chairside

If you are a Dental Assistant or Treatment Coordinator who is known for being organised, accurate, approachable and great with customers, we would love to hear from you.

To apply, please forward your application and detailed covering letter in Word format to *********@parasandpartners.com, or call Georgia on 0497 855 *** for a confidential discussion.

Paras & Partners Executive Search and Selection provides recruitment services in the Pharmaceutical and Healthcare Industry. Our team of industry experienced Consultants and Researchers hold an exceptional track record in delivering recruitment solutions to clients nationally and across the globe.

We recruit at all levels from entry level to senior management and we currently have a number of exciting opportunities available in Sales, Marketing, Medical, Regulatory, Clinical and Training. Please check our website for full details, or register here to express interest with our team of professional recruiters.