Member Success Manager @ Ecommerce Equation

This is your shot at joining one of the fastest-growing eComm education platforms in the game, not as a passive passenger, but as the navigator helping hundreds of founder-led brands achieve their scaling goals.
We’re after a sharp, proactive operator who knows how to juggle big portfolios without dropping the ball, and who genuinely cares about helping people scale their business
Who We Are (And Why You’ll Want In)
Ecommerce Equation is the growth engine behind some of Australia’s most ambitious online brands. We’re not here to hand out fluff, we’re here to help brands grow profitably, sustainably, and smart. Our thing? Blending world-class strategy with real-world implementation.
If you want in on something exciting, fast-paced, and full of momentum, this is your sign.
What You’ll Be Doing
Guide success, not just service it
Own a portfolio of around 250 brands and know exactly where each member is on their journey through the Ecommerce Equation programBuild strategies that keep members engaged, improving, and sticking around for the long haulHold regular check-ins, run quarterly strategy calls, and keep progress moving
Point them to the right tools at the right time
Help members overcome roadblocks by connecting them with the right modules, coaches, or playbooksStay ahead of their needs and anticipate where they’ll need extra support before they even ask
Be the human behind the help
Jump into our communication channels to make sure no one’s left hanging, active as your member’s go-to (and their cheerleader) but also not afraid to give them a nudge when they need it
Track retention and help us win it
Monitor engagement metrics and feedbackCreate smart, simple re-engagement strategies to get members renewingFind and fix gaps in our process to make the member journey smoother and stickier
Who You Are
3+ years in client success, working in the ecommerce, digital marketing or SaaS spaceYou’ve managed large client portfolios and know how to scale care without dropping qualityYou’re tech-savvy, process-driven, and thrive in a fast-moving environmentYou’re a brilliant communicator. Sharp, warm, and clearYou love helping others grow, and you don’t need to be the loudest in the room to lead
Why You’ll Love It Here 🌟
Fast-moving, high-energy ecommerce business where no two days are the same.Work with some of the best ecommerce talent in the worldCollaborative team culture that actually walks the talk.Hybrid flexibility
Sound like you? Let’s go!
Apply now, or hit us up with your questions over at careers@ecommerceequation.com.au
🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢
Key Responsibilities
📈 Owning a portfolio of brands🔧 Building engagement strategies📊 Monitoring engagement metrics
Key Strengths
🤝 Client success management📊 Portfolio management🗣️ Communication skills💻 Tech-savviness🔄 Process-driven mindset🧠 Strategic thinking
Why Ecommerce Equation Group is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Ecommerce Equation Group not with Hatch.