Account Manager - CreatorFlow

Company: Creator Flow, a Roar Global Company

Location: Hybrid, WFH 2 days/week, On-site 3 days in Melbourne, Victoria

Employment Type: Full-time

Creator Flow is Australia's #1 UGC marketplace, connecting leading brands with talented UGC creators to produce high-performing video content. Our platform enables brands to create, test, and scale content efficiently in today's fast-moving digital landscape.

We're looking for an Account Manager to nurture and expand lower-spend accounts into high-value clients. This role is focused on building strong, long-term relationships with clients, activating new accounts, and helping brands unlock value through effective UGC strategies.

You will work closely with clients to understand their marketing objectives, guide them on UGC best practices, and support concierge clients in developing high-impact content strategies.

This role offers the chance to learn UGC strategy from the ground up, gain direct client exposure, and step into greater account ownership as you grow.

Responsibilities

Client Growth & Activation

Drive acquisition, activation, and growth of tail-end clients on the platformCollaborate with the Account Manager to evaluate client performance, iterate on strategies, and implement improvements that drive sustained growth.Identify opportunities to increase client spend and platform adoptionBuild a strong pipeline and consistently meet growth targets

Client Relationship Management

Develop and maintain long-term relationships with clientsAct as the main point of contact for assigned accountsEnsure high client satisfaction and retention

UGC Strategy & Consultation

Work with clients to develop effective UGC and influencer marketing strategiesGuide concierge clients on content direction, creator selection, and performance optimisationProvide insights and recommendations based on campaign performance and industry trends

Market & Industry Awareness

Stay up to date with digital marketing trends, especially in UGC and influencer marketingBring insights from the Australian market to improve offerings and positioning

Cross-functional Collaboration

Work closely with product, marketing, and customer success teams to improve client experienceProvide feedback to internal teams based on client needs and market demand

Requirements

5 years' experience in advertising, marketing, account coordination, or digital growth rolesStrong understanding of the digital ecosystem, including paid social, content, and performance marketingHands-on experience or strong knowledge of UGC and influencer marketingProven ability to manage client relationships and drive growthExcellent communication and presentation skillsCommercial mindset with a focus on revenue growth and client successAbility to work in a fast-paced, high-growth environmentBachelor's degree in Marketing, Business, or a related fieldMust have full working rights in Australia (Australian Citizen or Permanent Resident). Sponsorship is not available for this role.

What We're Looking For

A proactive, relationship-driven individual who understands both brand needs and creator ecosystemsSomeone who can combine strategy + execution to deliver measurable impactA team player who is comfortable working on-site and collaborating closely with cross-functional teams

About Roar Global

Roar Global is a modern venture builder operating at the intersection of AI, platforms, and talent. For over a decade, we've been creating and scaling businesses across various disciplines in marketing and applied AI, serving a diverse portfolio of global clients.

With 10+ years of experience and the trust of over 5,000 clients, we bring operational scale and strategic focus to everything we do. Headquartered in Sri Lanka, we are active in seven countries, including Australia, Singapore, and Bangladesh. We work closely with global platforms like Google, Meta and Tiktok to deliver high-impact solutions across industries and markets.

We're building companies that matter, and we're looking for people who want to be a part of that story.