Operations Clerk

Operations Clerk

Serco is a place where you can grow

Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

• Flexible salary packaging options, including novated leasing for new and used vehicles
• Benefits@Serco, which includes a great range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport
• Generous employee referral program

Make an impact at Serco

As an Operations Clerk at Clarence Correctional Centre, you'll play a vital role in supporting the smooth operation of the centre through high-quality administration, reporting and stakeholder coordination. Working closely with operational leaders, you'll manage sensitive information, coordinate complaints and investigations processes, and maintain critical records that support compliance and service delivery. This is an opportunity to contribute to a professional team that helps create a safe, respectful and well-managed environment. You'll work collaboratively across multiple departments while building valuable experience in a complex and rewarding setting.

About Clarence Correctional Centre

Clarence Correctional Centre is Australia's largest correctional facility and is located near Grafton in Northern New South Wales. The Centre delivers a safe, secure and rehabilitative environment that supports positive outcomes for people in custody while contributing to safer communities. Our team is committed to respect, inclusion and continuous improvement, creating a workplace where people feel supported, valued and empowered to succeed.

As an Operations Clerk in the Security and Operations team, you'll make a positive impact by:

• Managing complaints, requests and information enquiries from internal and external stakeholders
• Coordinating investigations, evidence collection and administrative documentation
• Maintaining accurate records, databases and reporting systems across multiple platforms
• Supporting operational meetings, compliance processes and case management activities
• Preparing reports, correspondence and responses for senior leaders and stakeholders
• Monitoring, tracking and updating complaint and operational management systems

Serco is a place for you

You could be a great fit if you have:

• Experience providing administrative support in a busy and complex environment
• Strong written and verbal communication skills with excellent attention to detail
• Advanced skills in Microsoft Office, particularly Excel, Word and Outlook
• Experience maintaining confidential records, databases and reporting systems
• Ability to prioritise competing tasks and meet deadlines with accuracy
• Strong relationship-building skills and a collaborative approach to teamwork

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+ people, veterans and people with disability.

By joining Serco, you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How to Apply

Click Apply to submit your application today.

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Impact a better future at Serco