Planning Project Coordinator

About the role

We are seeking a Planning Project Coordinator to manage the critical planning and administrative stages of our residential house-raising projects. An organised Planning Project Coordinator with strong Customer Service / Client Management experience to lead client onboarding, manage government grant applications and council DA approvals, and oversee building project administration.

Key responsibilities
DA Planning Grants (Resilient Home Program)

• Project manage the DA process while working closely with town planners and draftspeople

• Complete onsite visits alongside the builder

• Prepare and submit planning grant applications

• Follow up with clients and maintain regular communication

• Consult with homeowners regarding architectural plans and any requested changes

• Organise and assist homeowners in completing all required paperwork

• Review application materials thoroughly prior to submission

House Raise Works Grants

• Prepare house raise grant applications

• Submit required documentation, such as Home Building Compensation Fund (HBCF) insurance, completed contracts, and supporting materials

Day-to-Day Business & Operations

• Assist with ordering materials and following up administrative tasks for active projects (e.g., securing Occupation Certificates).

• Utilise project management tools: Track inquiries and projects in Monday.com.

Customer Service & Process Improvement

• Build rapport with homeowners, handle phone inquiries, and follow up with prospective clients.

• Build strong client relationships and manage expectations throughout the project lifecycle.

• Implement operational processes to improve team efficiency and workflow.

About you

• Experience in project management, project coordination, or administrative management

• Strong organisational skills with the ability to manage multiple priorities independently

• Proficiency or happy to learn project management tools like Monday.com

• Exceptional written and verbal communication skills

• Ability to build rapport with clients

• Attention to detail

• Ability to work independently and lead administrative tasks

Experience in construction, building, or town planning is a plus, but not essential. We care most about your ability to build rapport with clients, organisational skills, attention to detail, manage priorities and ability to lead administrative tasks.

About us

Northern Rivers House Raising is a growing house raising company based in Lismore. Led by Rama, an experienced builder, and Adil, an experienced house raiser, we provide a comprehensive, start-to-finish house raising service—managing everything from initial Development Application (DA) plans to final project completion. We are a dedicated team that is passionate about increasing the flood resilience and safety of our local community.