Support Officer

Program Kaartdijin are seeking to establish a pool of Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during 2026 and up to the end of June, 2027. Appointments may be offered at any time for vacancies that commence during this period.

Program Kaartdijin (the Program) has been established to develop a functionally fit, technologically robust solution to replace the current School Information System (SIS) and include additional information capture and reportability. The Program focuses on providing short term solutions as well as a longer-term solution that meets the operational needs of schools and the reporting and management needs of the Department at large. The Program vision is to provide a contemporary administrative and finance solution connecting people, processes and systems for school communities now and into the future.

Phase 2 deployment started in 2025, introducing capabilities for managing enrolments and finance. Timetabling will start in 2026. As a school transitions to Phase 2, their access to SIS Classic will move to read only.

The Role

Are you looking for a new challenge? Do you want to be part of a major transformational change? If so, join our dynamic and collaborative team!

We are seeking highly dedicated and motivated Support Officers to join the Support team.

As a Support Officer, you will provide support for school staff after their Phase 2 deployment.  You will provide high-level customer service and support, helping schools to successfully use their new systems.

Ideal applicants will have practical experience in troubleshooting and problem-solving issues. You’ll need to learn quickly and adapt your approach as different schools have different needs. Suitable applicants will assist with the advice and support to schools, provide solutions to issues raised, and maintain a focus on customer service delivery.

Experience with school systems such as Timetabling, RM Billing, RM Finance, Asset Manager or TechnologyOne CiA will be highly regarded. While experience in schools and finance is preferred, it is not essential. We welcome applicants with the right skills and mindset, as training will be provided.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include: 

• 12% employer contributed superannuation.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments) 
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Ian Goodall, Principal Project Officer on (08) 9264 81***or ***********@education.wa.edu.au

Agency Referrals: Public sector agencies seeking to refer surplus employees should contact Recruitment at ***************@education.wa.edu.au during the advertising period. 

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must: 

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include: 

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• Up to two (2) page statement addressing the following selection criteria as outlined in the attached JDF:

1. Demonstrated well developed verbal and interpersonal communication skills, including the ability to liaise effectively with a wide range of individuals at all levels.
2. Demonstrated well developed research, conceptual and analytical skills, including the ability to develop solutions to problems and issues.
3. Demonstrated well developed written communication skills, including the ability to develop and deliver support materials related to the Department’s school finance and administration system.
4. Demonstrated well developed organisational and customer service skills, including the ability to contribute to team outputs and targets.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 41***for assistance.

Advertised Vacancy Number: DOE1061223

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Thursday, 10 September 2026