Customer Service Team

Customer Service Representative 

Hertz is a global rental car company which has been providing quality vehicle rental and outstanding customer service for over 100 years. As a brand we put the customer at the heart of everything we do, and we proudly represent some of the most well know rental car brands in the world. Hertz, Thrifty and Dollar. 

To support our growth in the Whitsundays, we are looking for candidates that are enthusiastic, energetic and would like to grow with the business.

We have an opportunity available for a Casual customer service representative (CSR) to join our busy team in the Whitsundays. It is expected that the successful candidate will eventually move into a full time role.

What we offer:

You will be located at one of the worlds most iconic holiday destinations, the Whitsundays. Where world class reefs, islands and leisure activities are on your door step. 

• A competitive hourly rate PLUS an uncapped incentive program for CSR's

• Attractive shift penalties rates

• Career progression & pathways offered to top performers

• Ability to move within the business, and across our Qld locations

• Full training and a company uniform  

• Experience in a industry that can take you anywhere in the world

• Successful private business with 23 locations across Queensland.

Primary Duties and Responsibilities include:

A customer service representative is responsible for managing our bookings, and engaging with customers as they collect and return our mobility solutions. 

• Create a positive customer experience by greeting and engaging our customers

• Accurately enter and complete incoming rental reservations 

• Complete collection and return transactions efficiently and accurately

• Provide customers with our optional upgrades and cover.

• Checking of vehicles prior to, and upon return of the vehicle

• Meticulously record and process any vehicle damage  

• Ensure vehicles are cleaned, prepared inside and out, and presented to our high Hertz standards

• Work as part of a high performing team

• Drive vehicles as needed

The successful applicant will need:

• Excellent communication skills with a ‘make it happen’ attitude

• Strong customer service, administration or hospitality background

• Ability to work both unsupervised and within a team

• Basic computer literacy skills are required to operate our rental car software

• A willingness to get stuck in as part of the team in order to get the job done

• Ability to multi-task and be highly organised.

• A full and current Australian driver’s license

• Training will be provided on the job.

• With two sites across the Whitsundays, candidates are required to work across both Airlie Beach and Proserpine Airport, including some weekend and evening shifts.

MH5 Ltd is a privately owned business, and is proud to be a Franchisee of Hertz Australia Pty Limited. We are an inclusive business who welcomes qualified candidates of any gender, race, religion or age, who have full rights to work in Australia. 

Talk to us today about a career in the rental car business, and how you can move and grow with Hertz. Our team leaders, branch managers have progressed their way through customer service roles. 

 Only short-listed candidates will be contacted.