About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation. 

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’.  RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers. 

About the Role

Reporting to the Op Shop Store Manager, the Retail Assistant is responsible for supervising a team of volunteers and assisting in overseeing the daily operations of the store to ensure profitability, sustainability and positive presence within the local community. We are looking for someone to join our Ferntree Gully store working on a permanent part-time, 3 days per fortnight, with the availability to work every Tuesday (with the other two days to be determined and discussed with the suitable applicant).

Duties and Responsibilities

• Supervise a team of volunteers to the highest levels of performance and engagement.
• Contribute to the management of the Op Shop’s operations including overseeing pricing, maximising profitability and achieving sales targets.
• Provide a high level of service to customers to resolve customer queries and complaints
• Positively represent RSPCA Victoria in the local community.
• Effective and efficient stock management, visual merchandising and high-level retail operations to contribute to the profitability and sustainability of the Op Shop.
• Assist in the induction of volunteers to ensure that the store has the appropriate resources in place to achieve their goals.
• May involve occassional travel tom other Op Shop locations within Metro Melbourne (Bayswater, Burwood East, Camberwell, Elsternwick, Frankston, Highett, Mornington or South Yarra) to cover shifts as needed. 

What we are looking for from you

• Availability to work every Tuesday
• Willingness to occassionally travel to other Op Shop locations (within Metro Melbourne), to support the team and cover additional shifts when needed. 
• Previous experience in a similar role that requires strong administration, customer service and organisational skills
• Previous experience in retail management with a sound understanding of visual merchandising principles, ideally with specific experience in op-shop management.
• Previous experience working with and managing volunteers.
• Demonstrated ability to work in a fast paced and challenging work environment
• Ability to work as part of collaboratively team as well as independently on occasions.

What's on offer?

• Enjoy a consistent work schedule - our store hours are 9am - 5pm, and are closed for all public holidays!
• Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.
• Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.
• Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.
• Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace benefits provider, Maxxia.
• Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Recruitment Requirements

• Willingness to undergo a National Police Check
• Valid and current driver’s license.

How to Apply

To learn more about this job opportunity, please visit our website at rspcavic.org and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via ••••@rspcavic.org.au for a confidential discussion.

** Please note that we are actively reviewing applications and to apply as soon as possible **

RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.