Customer Experience Officer

• Be the friendly face and first point of contact across our 2 leisure facilities- Glen Eira Sports & Aquatic Centre (GESAC) and Carnegie Memorial Swimming Pool (CMSP) 
• Deliver exceptional customer service, in a casual capacity, that makes a real difference every day
• Join a supportive team, where your positive attitude and problem-solving skills are valued

About the role

As a Customer Experience Officer, you’ll be the welcoming face of our centre, greeting every visitor with warmth, professionalism and a positive attitude. In this frontline role, you’ll engage with customers face to face, over the phone and online while responding to enquiries, addressing and resolving issues promptly, ensuring every interaction reflects our commitment to outstanding service. Your strong communication skills and customer-first mindset will help create a supportive and engaging environment for everyone who walks through our doors.

About you

We’re looking for enthusiastic and motivated individuals who bring a positive, can-do attitude and a genuine passion for helping others. 

To succeed in this role, you will bring:

• Strong negotiation and critical thinking skills, with the ability to diplomatically handle and resolve conflicts with both customers and staff
• Proven experience in a faced paced customer service environment, with the ability to work collaboratively as part of a team
• Excellent communication skills, both verbal and written
• Confidence using Point of Sale (POS) systems and the ability to quickly learn new software and digital tools
• Retail sales experience preferred
• A current First Aid certificate with up-to-date CPR (willing to obtain one)
• Availability to work weekends as part of a rotating roster

Important Information
This position is subject to satisfactory Police Check and Employee Working with Children Check prior to commencement.

Pre-employment checks are not used by Glen Eira City Council to prevent any applicant from applying for this position. Each application will be considered on its merits. 

Position Description:  Customer Experience Officers - Position Description (2).pdf

Apply NOW!

As part of your application, you will need to attach your resume, cover letter and answer the screening questions about your availability.

Closing date: Sunday 20th September 2026 at 11.55pm

For further information or a confidential discussion please contact Grace, Customer Experience Team Leader on 9575 7112 or email grizzardi@geleisure.com.au

Glen Eira City Council prides itself on being an equal opportunity employer and a child safe organisation. As a Council, we are committed to:

• Providing a diverse and inclusive workplace that values the safety and wellbeing of children and young people, as well as all our employees;
• Receiving applications from people of all diverse abilities, skills, languages, cultures and backgrounds including: people with disability, Aboriginal and Torres Strait Islander people and LGBTIQ and gender diverse people;
• Reconciliation and supporting the Aboriginal and Torres Strait Islander aspirations.

 If you are Aboriginal or Torres Strait Islander and require advice and support with the recruitment process, contact our Aboriginal Community Officer on T: 03 •••• •333 or E: Aboriginal@gleneira.vic.gov.au

We value the knowledge, skills and talents that all people can share with our workforce and community.