Collections Officer Hybrid

We’re looking for a Collections Officer to join our supportive finance team. This is a great opportunity for someone who enjoys building strong customer relationships, takes ownership of their portfolio, and thrives in a fast-paced, results-driven environment.

Key Responsibilities

• Own the collections cycle – proactively manage aged debtors through daily phone and email follow-up to drive timely payments and reduce DSO.
• Banking & reconciliations – process daily banking, receipting and account reconciliations, ensuring accurate allocation of customer payments.
• Relationship Management: Build strong customer relationships while confidently resolving complex billing disputes, balancing positive customer outcomes with timely collection of outstanding balances.
• Reporting & insights – prepare weekly arrears, aged debt, collections and bad debt reporting, highlighting trends, risks and areas requiring action.
• Lead debtor reviews – facilitate weekly debtor meetings, providing clear updates on key accounts, collection activity and outstanding actions.
• Collection strategies – implement and continuously improve collection strategies to strengthen payment performance and cash flow.
• Data integrity – maintain accurate and up-to-date customer records across core systems.

About You

You’re an experienced collections professional who combines strong commercial acumen with a customer-focused approach. You’re confident managing challenging conversations, enjoy solving problems and take ownership of delivering results.

Qualifications & Experience

• 3–4+ years’ experience in collections, credit control, accounts receivable or a related role.
• Bachelor’s degree or Diploma in Finance, Accounting, Business or a related discipline is preferred.
• Strong knowledge of credit management, collections practices and the receivables cycle.
• Demonstrated experience reducing DSO, improving cash flow and managing aged debt.
• Proven experience preparing DSO, aged debt and collection performance reporting for senior management and Board packs.

Skills & Attributes

• Strong analytical skills with the ability to interpret ageing reports, assess credit risk and prioritise collection activity.
• Confident, persuasive and empathetic communicator who can navigate difficult conversations while maintaining positive customer relationships.
• Investigative and solutions-focused mindset with strong attention to detail.
• Comfortable working with ERP and CRM systems, with strong Excel skills.
• Highly organised and able to manage multiple customer accounts, priorities and deadlines.
• Persistent and results-driven, with sound judgement and a professional approach to account management.
• High level of accuracy when maintaining customer records, documenting collection activity and identifying discrepancies.
• Demonstrates integrity and discretion when handling confidential customer and financial information.