Service Attendant

It takes courage to create spaces where people can focus on recovery.

At Richmind WA, every role contributes to a person's recovery journey. Sometimes that means offering a listening ear. Other times, it means ensuring the environment is clean, welcoming and safe. As a Service Attendant at Ngulla Mia, you'll play a vital role behind the scenes, helping create a space where people experiencing mental health challenges can focus on rebuilding their lives with dignity and confidence.

We're looking for a reliable, motivated and community-minded Service Attendant to join our residential mental health service in East Perth.

In this hands-on role, you'll help maintain a high standard of cleanliness, hygiene and presentation across the site while supporting the day-to-day operations of the service. Your work will directly contribute to creating a safe and welcoming environment for residents, visitors and staff.

Key Responsibilities

• Maintain cleaning schedules across resident, communal and administration areas
• Complete laundry duties, including collection and distribution of linen
• Clean kitchens, bathrooms, bedrooms and shared spaces to a high standard
• Replenish cleaning, hygiene and beverage supplies as required
• Maintain outdoor and common areas to health and hygiene standards
• Complete documentation and reporting requirements accurately and on time
• Work collaboratively with team members to support the smooth operation of the service
• Assist with kitchen and catering tasks where required at Ngulla Mia
• Contribute to a safe, respectful and recovery-focused environment for residents

Ngulla Mia, meaning "Our Place", provides safe, supported accommodation for adults experiencing mental distress who are homeless or at risk of homelessness. The service supports up to 32 residents and offers a recovery-focused program designed to help people build wellbeing, independence and connection within their community.

You'll be someone who takes pride in your work, enjoys working as part of a team and understands the importance of creating welcoming spaces for others.

Ideally, you'll bring:

• Previous experience in cleaning, housekeeping, hospitality or a similar role
• Strong attention to detail and commitment to hygiene standards
• The ability to work independently and manage competing priorities
• Excellent communication and teamwork skills
• A genuine commitment to respect, inclusion and recovery-focused practice
• A willingness to work within a mental health residential setting

Highly regarded:

• Experience working in community services, health, aged care or disability services
• Knowledge of workplace health and safety practices

This role is fixed term until May 2027.

The roster is Saturday and Sunday 5.30pm – 9.30pm and every second Wednesday 6pm – 10pm.

At Richmind WA, we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported in their recovery and wellbeing journey.

As a leading Western Australian mental health organisation, we provide inclusive, community-based residential, outreach and mental health services for adults and young people. Through evidence-based practice, lived experience leadership and person-centred support, we help people build confidence, strengthen resilience and achieve their goals.

Our 2024-2028 Strategic Plan, Shaping the Future, Today, reflects our commitment to leading transformative services, bridging gaps in the mental health system, influencing lasting change and creating a resilient future for the communities we serve.

Everything we do is guided by our values:

• Living and Breathing Recovery
• Being Brave and Exploring
• Putting People First
• Being Passionate About Inclusion and Belonging
• Listening Deeply and Learning

Inclusion is at the heart of who we are. We celebrate diversity and welcome people from all backgrounds, cultures, identities and lived experiences. We value the unique perspectives of people with lived and living experience of mental health recovery, disability, and those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTQIA+ and other underrepresented communities.

As a Rainbow Tick accredited organisation, we are committed to creating safe, welcoming and inclusive spaces for our staff, consumers and communities.

It takes courage to support people through recovery. It also takes courage to challenge thinking, build new approaches and create meaningful change.

At Richmind WA, you'll join a team that is passionate about improving mental wellbeing outcomes and committed to creating a workplace where people feel valued, supported and empowered to grow.

Reward & Benefits

• Salary packaging up to $18,640, helping you maximise your take-home pay
• Four weeks annual leave
• Opportunity to purchase additional leave (conditions apply)
• Long service leave benefits after five years of service

Wellbeing

• Birthday Leave and Wellbeing Leave each year
• Access to our Employee Assistance Program (EAP)
• Supportive and flexible work environment that values work-life balance

Learning & Development

• Comprehensive onboarding and role-specific training
• Ongoing professional development opportunities
• Access to LinkedIn Learning

Culture & Inclusion

• Rainbow Tick accredited workplace
• Strong commitment to cultural safety, inclusion and belonging
• Opportunity to work alongside people with diverse experiences, perspectives and backgrounds
• Values-led organisation focused on recovery, courage and innovation

If this opportunity aligns with your skills, experience and passion for making a difference, we'd love to hear from you.

Please submit:

• A current resume
• A cover letter outlining your suitability for the role and what attracts you to joining Richmind WA

We welcome applications from people of all backgrounds and experiences. If you require any adjustments throughout the recruitment process, please let us know and we will work with you to ensure an accessible and inclusive experience.

For further information about this opportunity, please contact our People & Capability team at ***********@rw.org.au.

Before an offer of employment can be made, Richmind WA requires successful candidates to satisfy the relevant pre-employment checks applicable to the position.

Richmind WA reserves the right to close applications prior to the advertised closing date.

Please note: Applications submitted without the required supporting documentation may not be considered.

Applications submitted without a cover letter will not be considered.