administration manager - transport

Are you an experienced transport and logistics professional looking to lead a dedicated team in a rapidly expanding industry? We are seeking an energetic and detail-oriented Transport Administration Manager to join our high-performing team in Heatherton.

In this role, you will oversee administrative and support services, streamline operational workflows, and manage a close-knit team of up to 5 administration staff. Reporting directly to the General Manager, you will serve as a vital link between operations, drivers, and clients.

Key Responsibilities

• Team Leadership: Manage, coach, and support an administrative team of up to 5 employees

• Operational & Systems Management: Act as the internal expert for our Freight Management System (FMS)

• Invoicing & Driver Pays: Oversee the accuracy of invoice runs, resolve billing queries and manage driver time processing

• Compliance & Driver Oversight: Audit driver run sheets for fatigue compliance, check timesheets, track PODs, and coordinate pallet reconciliations.

• Customer Service Excellence: Ensure rapid resolution of client queries and handling escalations

• General Office Administration