Admin Assistant

About the role

The Administration Assistant provides essential administrative support to ensure the efficient day-to-day operation of the business. This role is responsible for accurate data entry, customer service, order processing, and maintaining records while supporting the warehouse and transport teams. The successful candidate will be organised, customer-focused, and able to manage multiple tasks in a fast-paced environment.

Key responsibilities

• Accurately enter and maintain customer and operational data within company systems.

• Process customer orders efficiently and accurately.

• Respond to customer enquiries via phone and email in a professional and timely manner.

• Answer and direct incoming telephone calls to the appropriate department or team member.

• Manage customer email correspondence and ensure enquiries are resolved promptly.

• Administer CHEP pallet transactions and maintain accurate pallet records.

• Process customer account charges and ensure services are invoiced correctly.

• Maintain accurate customer and operational records while ensuring data integrity across business systems.

• Liaise with warehouse and transport teams to ensure customer requirements and delivery expectations are met.

• Assist with general administrative duties, including filing, document preparation, and record management.

About you

• Previous administration or customer service experience.

• Strong computer skills, including Microsoft Office (Outlook, Word and Excel).

• Excellent verbal and written communication skills.

• High level of accuracy and attention to detail.

• Strong organisational and time management skills.

• Ability to prioritise tasks and work effectively in a fast-paced environment.

• Professional telephone manner.

• Ability to work both independently and as part of a team.

• Experience in transport, warehousing, logistics, or cold storage industries (desirable).

• Experience using warehouse management or transport management systems (desirable).