Team Leader – SIL (Specialist Disability Accommodation)

Lead a Team. Change Lives. Build a Career That Matters.

Are you a natural leader with a passion for disability support?

Sapphire Support is looking for a dedicated Team Leader to guide our Supported Independent Living (SIL) team in a Specialist Disability Accommodation (SDA) house — helping participants live the life they choose, with dignity, choice, and genuine independence at the centre of everything we do.

About the Role

This is more than a leadership role. It’s a chance to shape a team culture, mentor incredible support workers, and directly influence the everyday outcomes of the people we support. We are looking for a passionate and dedicated Team Leader to shape a positive and supportive house culture and focus on building genuine, trusting relationships – consistency and familiarity matter deeply to our participants and their families.

What You’ll Be Doing

• Leading and supervising a rostered support team within a 24/7 SIL/SDA home
• Championing NDIS Practice Standards and embedding quality, safety, and compliance into daily practice
• Managing the operational rhythm of the house — safety, documentation, incident management, and continuous improvement
• Modelling person-centred practice and empowering your team to do the same

About You

What You’ll Bring

• Demonstrated experience as a Team Leader/ House Leader within disability, ideally in SIL/SDA
• Experience with behaviour support, manual handling, mobility support, and hoisting
• Experience providing personal care
• Experience leading, mentoring, or coordinating a team
• Strong written and verbal communication skills
• Excellent organisational and problem-solving abilities
• Confidence managing competing priorities in a fast-paced, 24/7 environment
• Ability to create a calm and homely environment for participants and staff alike
• Commitment to dignity, choice, and inclusion in every interaction

Qualifications & Requirements

• Full Australian Working Rights
• Certificate III or IV in Aged, Disability Care, Individual Support or similar, or Nursing Qualifications or equivalent qualifications
• Valid CPR and First Aid Certificates (HLTAID009/0011)
• Current Driver’s License and Comprehensive Car Insurance
• NDIS Worker Screening (Yellow Card)
• NDIS Orientation Module
• WWCC (Blue Card) – preferred but not essential
• Manual Handling Certificate (HLTWHS005)
• Assist Clients with Medication Cert (HLTHPS006)

About Sapphire Support

Sapphire Support is a leading registered NDIS provider on the Sunshine Coast, delivering person-centred disability and mental health support that empowers people to live independently, confidently and on their own terms.

Based in Mooloolaba, we support participants across Assisted Daily Living, Supported Independent Living, Specialist Disability Accommodation, and Social & Community Participation.

Our values

We believe everyone deserves to live their best life. That belief guides how we support our participants and how we work together as a team.

Our values of Compassion, Quality, Transparency and Individuality shape everything we do — from providing person-first, high-quality support to being open, accountable and recognising every person as an individual.

What it’s like to work here

You’ll be part of a passionate, supportive team that genuinely cares about the people we support and each other. We invest in our employees through ongoing training, mentorship and career development opportunities, with access to our Employee Assistance Program when you need additional support. As a leader in the organisation, we offer ongoing professional learning, coaching and support from our operational leaders.

If you’re looking for a rewarding role where you can grow your career while making a meaningful difference, we’d love to hear from you.